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Job Title
Customer Service Sales Advisor
Location
This is an on-site role based in our Falkirk, Larbert office.
Salary and Benefits
Yearly salary: £25,480
- A competitive bonus scheme with unlimited potential.
- Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals.
- Access to a generous employee discount portal, saving you up to £1000 annually on groceries, shopping, entertainment, and travel.
- A furry friend perk – a subscription to Tails.com for your beloved canine companion.
- Wellbeing support through free access to services that enhance your mental and physical health.
- Comprehensive dental plan and priority access to a private GP.
- Concentrix was named as a Top Company For Career Growth.
Responsibilities
- Receiving inbound calls with our customers and establishing their needs and building rapport.
- Achieving and exceeding sales, productivity, and customer satisfaction targets.
- Maintaining and proactively improving sales skills, product knowledge, competitor knowledge, and offer management.
- Developing relationships with customers and encouraging referrals.
- Ensuring accurate information, quotes, and pricing information to customers.
- Upselling and cross-selling products and services to maximize retention opportunities.
- Following all appropriate FSA regulations.
Requirements
- Hours fall between Monday - Sunday, between 8am - 9pm.
- Exceptional customer call handling skills.
- Proven track record of delivering results and exceeding targets.
- Proven sales ability and experience in challenging sales environments.
- Computer literate.
Additional Information
- Seniority level: Entry level
- Employment type: Full-time
- Industry: IT Services and IT Consulting
- Concentrix is a Disability Confident and equal opportunity employer.
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