Join to apply for the Executive Support Officer role at Department for Work and Pensions (DWP)
Join to apply for the Executive Support Officer role at Department for Work and Pensions (DWP)
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Birmingham, Blackpool, Cardiff, Glasgow, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield
Job Summary
Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it’s all in a day’s work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone’s voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further.
Supporting people who need it most. That’s our purpose. Start your own career today. Find out more and apply here.
DWP is looking to fill 2 roles in Contract Management and Partner Delivery directorate.
The Roles Available Will Be Based In
x1 role Design Change & Business Support (DCBS):
* Leeds Quarry House, Quarry Hill, Leeds, LS2 7UA.
* Sheffield Hartshead Square, Sheffield, S1 2FD.
X1 Role Health Assessment Account Division (HAAD)
* Birmingham 3 Arena Central, Bridge Street, Birmingham B1 2AX
* Blackpool Peel Park, Brunel Way, Blackpool FY4 5ES
* Glasgow Atlantic Quay, Glasgow G2 8SP
* Leeds Quarry House, Quarry Hill, Leeds, LS2 7UA
* Manchester 2 St Peter’s Square, Manchester, M2 3AA
* Newcastle Benton Park View, Newcastle-upon-Tyne, NE98 1BA
* Sheffield Hartshead Square, Sheffield, S1 2FD
* Cardiff Ty Taf, Main Avenue, Treforest, Pontypridd, CF37 5YN
Contract Management and Partner Delivery (CMPD) has overall responsibility for the effective contract management of external suppliers delivering specialist services for our most vulnerable customers, including those who are disabled, have health conditions or are in long term unemployment. This includes performance management, continuous improvement and ensuring every payment made to an external provider is a valid one. We are also directly responsible for the delivery, through Local Authorities (LAs), of Housing Benefit (HB) and discretionary housing payments; for developing new IT capability to support HB delivery and supporting LA revenue and benefit teams as Universal Credit and other welfare reforms are delivered.
You can find out more about the work CMPD delivers and the individual divisions within our candidate pack.
We welcome applications from candidates who demonstrate excellent engagement, communication and influencing skills with a strong focus on taking a positive approach to tackling problems, being organised and building working relationships with colleagues and stakeholders across the division and directorate.
To find out more about working in DWP view our DWP recruitment video (link is external)
Job Description
The successful candidates can expect to lead/ be involved in the following:
* Provide high-quality diary management and personal planning support to the Deputy Director (DD) - understanding their priorities to maximise the efficiency and effectiveness of their time and engagements.
* Provide day to day support, arranging meetings, organising room bookings and ad-hoc requests and booking travel and accommodation.
* Manage highly sensitive issues, acting with diplomacy, and always maintaining strict confidentiality.
* Collaborate and engage with stakeholders both within and outside their directorate to help efficiently manage their DD’s time.
* Work closely with other colleagues in the directorate support team and Senior Leadership team.
* Provide secretariat support when required for senior leaders’ meetings, providing timely and accurate agendas, and drafting notes and actions.
* Liaise directly with internal and external colleagues and partners to deal with enquiries and to co-ordinate appointments and engagements.
* Keep up to date with changes in key external partnerships which relate to the division/area of work.
* Support the continuous improvement of processes both within and outside of their immediate responsibilities.
* Respond quickly and positively to a range of ad-hoc, often short notice requests, i.e.: requests for new information; rearranging schedule; completing returns etc.
* Lead onboarding of new members of staff in the division, supporting with recruitment, and maintaining organograms and induction packs.
* Prioritise and manage own workload.
* Provide administrative, logistical, and support to the division and cover a wide range of interesting and challenging duties in a modern, flexible and dynamic workplace.
* Travel as required in line with role and business demand.
The successful candidates can expect to lead/ be involved in the following:
* Provide high-quality diary management and personal planning support to the Deputy Director (DD) - understanding their priorities to maximise the efficiency and effectiveness of their time and engagements.
* Provide day to day support, arranging meetings, organising room bookings and ad-hoc requests and booking travel and accommodation.
* Manage highly sensitive issues, acting with diplomacy, and always maintaining strict confidentiality.
* Collaborate and engage with stakeholders both within and outside their directorate to help efficiently manage their DD’s time.
* Work closely with other colleagues in the directorate support team and Senior Leadership team.
* Provide secretariat support when required for senior leaders’ meetings, providing timely and accurate agendas, and drafting notes and actions.
* Liaise directly with internal and external colleagues and partners to deal with enquiries and to co-ordinate appointments and engagements.
* Keep up to date with changes in key external partnerships which relate to the division/area of work.
* Support the continuous improvement of processes both within and outside of their immediate responsibilities.
* Respond quickly and positively to a range of ad-hoc, often short notice requests, i.e.: requests for new information; rearranging schedule; completing returns etc.
* Lead onboarding of new members of staff in the division, supporting with recruitment, and maintaining organograms and induction packs.
* Prioritise and manage own workload.
* Provide administrative, logistical, and support to the division and cover a wide range of interesting and challenging duties in a modern, flexible and dynamic workplace.
* Travel as required in line with role and business demand.
Person specification
Applicants Should Demonstrate The Following Within Their Personal Statement
* Lead Criteria -Proven track record of communicating clearly and with confidence to deliver key messages, outcomes and suggestions.
* Demonstrate the ability to deliver at pace within demanding timescales.
* Excellent interpersonal skills with the ability to network and maintain relationships at all levels both face to face and virtually to achieve results.
* Experience of using information from a range of sources to make informed decisions.
* Excellent time management and administration skills to inform planning and organisation of tasks.
Behaviours
We'll assess you against these behaviours during the selection process:
* Communicating and Influencing
* Making Effective Decisions
* Managing a Quality Service
* Working Together
Alongside your salary of £30,975, Department for Work and Pensions contributes £8,973 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Hybrid working: These job roles may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
After submission of the first stage of your application, you will be invited to complete a Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final written stage of the application.
Please complete the on-line test as soon as possible (within 24-48 hours is recommended). The closing date for both the test and written application is 23:55 on 12/05/2025. If you fail to complete the on-line test and written application before the deadline, your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered on-line and accessed via the Civil Service Jobs (CSJ) website.
FURTHER INFORMATION - online tests
Our online test supplier will be performing scheduled maintenance between Friday 2nd and Sunday 4th May 2025. There will be up to 48 hours during this time where candidates will not be able to access tests. This is an extended outage to support a system data cleanse.
The maintenance window will start at 9.00pm on Friday 2nd May, and is expected to end by midday on Sunday 4th May 2025.
All online tests will be affected.
Candidate Impact
Candidates who are taking a test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.
Candidates will not be able to launch new tests during the downtime.
Candidates reporting issues should be advised to return to take the test after midday on Sunday 4th May.
At the final written stage of the application, applicants will be asked to provide a Personal Statement of no more than 750 words against the key criteria as outlined above. You will also be asked to provide a short CVlisting your skills and experience.
Further details around what this will entail are listed on the application form.
Your CV will only be considered for applications that progress to job offer and will assist the vacancy holders in matching skills to suitable opportunities/locations. It will not form part of the sifting process or be scored.
We recognise that AI may be helpful when applying for this role, but it is important to use it in the right way. Read the DWP AI Candidate Guide to understand how you can make the best use of GenAI while ensuring your application remains authentic and effective.
Sift
All applications will be sifted according to the key criteria within the person specification section of this advert, using the information you provide on the Personal Statement template supplied in the application process.
Should a large number of applications be received, an initial sift may be conducted using the lead criteria annotated above. If your application proceeds to full sift all criteria will be considered.
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards
Interview
Applicants meeting the agreed minimum standard will be interviewed using the blended approach testing both Behaviours & Strengths.
Sift and Interview dates to be confirmed.
Postings
You will be asked for your preferences for up to 2 locations, these will tell us where you would prefer to work if you are successful. Please do not select a location unless you are prepared to accept a role in that location.
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles here.
Successful candidates will be posted in merit order based on your location preferences, where appropriate, and the geographical requirements of the business. Dependent on your position on the merit list, if none of your location preferences remain at the point we make a job offer, DWP may offer you a role at an alternative advertised location. If we are unable to offer you a role in any of your preferred locations, and you are unable to accept a role at an alternative advertised location, we will add you to the reserve list if one is being held.
Further Information
Find out more about Working for DWP
A reserve list may be held for a period of 3 months from which further appointments can be made.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
* Name : Laura Jones
* Email : fg.cmpdresourcingandrecruitment@DWP.GOV.UK
Recruitment team
* Email : dwprecruitment.grs@cabinetoffice.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
Seniority level
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