Internal Sales Coordinator - Air & Sea Freight
Location: Felixstowe
Salary: Up to £38,000 (DOE)
As a recruiter working closely with a well-established freight forwarding business in Felixstowe, I'm currently looking to appoint an Internal Sales Coordinator to join a busy and growing team. This role plays a key part in selling air and sea freight services while supporting the operations function and managing a high volume of inbound enquiries.
The position suits someone who enjoys being at the centre of the business-handling customer queries, converting enquiries into bookings, and working closely with operations to ensure a smooth service.
Key Responsibilities:
1. Managing a high volume of inbound calls and emails from customers
2. Quoting, selling, and promoting air and sea freight services
3. Converting enquiries into confirmed bookings
4. Acting as the main point of contact for customer queries and follow-ups
5. Liaising closely with the operations team to ensure smooth shipment execution
6. Supporting external sales colleagues with pricing, follow-ups, and customer data
7. Maintaining accurate records, rates, and CRM/system updates
8. Identifying opportunities to upsell and cross-...