The Role
We are seeking an experienced Aftersales Manager for our Honda dealership located in Romford. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the region’s leading automotive retail groups.
What are the key accountabilities?
* Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced.
* Drive a high-performance culture, ensuring performance is rewarded and under-performance is managed.
* Oversee the service and parts department, managing resource levels and productivity.
* Accurately produce dealership reporting, in line with group reporting frameworks.
* Support the dealership to consistently achieve high levels of customer satisfaction.
* Ensure dealership activities are conducted in line with Brayleys Cars Limited, manufacturer and regulatory requirements.
Do I need experience?
It is essential that you have previous aftersales leadership experience. Manufacturer experience, particularly Honda, would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:
* Strong leadership skills with the ability to lead and motivate a large and diverse team.
* A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders.
* Strong analytical and problem solving skills, with the ability to foresee potential barriers.
* A commitment to the Brayleys Guiding Principal of treating all visitors to our business as they would a valued guest in our own homes.
The Company
Brayleys Cars Limited is a multi-award winning company with strong values that put our people and customers at the heart of everything we do.
Benefits
* No weekend working – our aftersales departments are not open at weekends to allow our teams time with their families.
* 31 days leave, rising to 34 days over time.
* Life insurance.
* Access to our employee car scheme.
* An exclusive Perkbox membership giving access to online and high street retailer discounts and our employee wellness hub.
* Discounts on new and used vehicles, parts and servicing.
* Use of a company vehicle.
* £500 employee referral bonus.
* Independently recognised as a Great Place to Work.
Equal Opportunity
Brayleys Cars Limited are an equal opportunities employer.
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