Overview
Join to apply for the Customer Service Advisor - Italian Speaking! role at Dojo
The Role: We’re searching for Italian-speaking, passionate, engaging, and ambitious Customer Service Advisors to power our frontline team in Bristol. Our advisors are adaptable, team-spirited, and ready to help customers. If that sounds like you, let’s talk!
What you’ll do
* Handle inbound calls, respond to emails, manage live chats, and proactively reach out to customers to keep them happy and informed.
* Answer a range of questions—from basic account info updates to troubleshooting tech issues. No two days are the same.
* Deliver excellent service across all channels.
* Have value-based conversations with customers and upsell to help customers get the most from our products.
* Use multiple internal and external systems effectively.
* Approach problems with a “Right First Time” mentality, own challenges, and drive them to resolution.
* Share feedback and ideas for improvement to help us do better.
What you’ll bring
* Background in retail, hospitality or contact-centre customer support is welcome, but the key is customer obsession, adaptability, and a drive to grow with us.
* Commitment to delivering outstanding service and prioritising customer satisfaction.
* Strong relationship-building and clear communication skills.
* Proactive, can-do attitude and solid problem-solving abilities.
* Comfort with wearing multiple hats and juggling tasks efficiently.
* Confidence to suggest improvements and continuously improve what we do and how we do it.
What’s in it for you
* Salary: £27,430 base salary
* Bonus: Potential to earn up to £3,000 in performance bonuses annually, paid quarterly
* Location: Bristol city centre, 5-minute walk from Temple Meads Station
* Working model: Office-first culture with flexibility; 3+ days in the office and up to 2 days from home after passing a 6-month probation
* Hours: 37.5-hour week, Monday to Friday, rotating between 8am–6pm; schedule known 12 weeks in advance
* Equipment: Provided on first day (laptop, headset, etc.)
* Start date: Induction group kicking off on 22nd September
Dojo culture
We believe our best work happens when we collaborate in-person. Our “together days” foster communication, drive innovation, and spark our brightest ideas. This is an office-first culture with dynamic spaces for deep focus, collaboration, and social connections.
About Dojo values
We value curiosity, relentlessness, and customer obsession. If you’re curious, relentless, and customer-focused, you’ll fit right in. If you need adjustments during recruitment, let us know. Find out more at dojo.careers or on our LinkedIn and Instagram pages.
Equity, diversity, and inclusion
Dojo strives to build diverse, equitable teams to reflect the communities we serve. We welcome all qualified applicants and offer adjustments to help you thrive during recruitment.
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