Job Description Culina Logistics have a new opportunity for a Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service. Salary: £28,463.10 per annum. Working hours: 4 on 4 off NIGHTS 18:00 - 06:00 Key duties of a Customer Service Administrator: Answering calls for both internal and external personnel. Problem solving for client, customer and Internal departments. Meeting customer and client expectations. Resolving customer and client queries. Collating accurate information for client KPI packs and internal business reporting. Maintain a high level of customer/ client focus. Provide various reports for clients in a timely manner. Check PODs have cleared on the system, investigate and clear down unallocated POD’s. Chase outstanding POD’s from hauliers, depots, etc. Ensure the completion and circulation of reports to relevant stakeholders. Other administration tasks as determined by the Customer Service Manager.