Job Description
Automotive Service Advisor
Location: Heathrow, TW6
Salary: £32,000 – £33,000 per annum
Overtime: working 1 in 2 Saturday mornings paid at time and a quarter
Working Hours:
Monday to Friday: 07:00am – 16:00pm
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Alternate Saturdays: 7:00am – 1:00pm (paid overtime)
Automotive Service Advisor The Role
We are looking for an experienced Automotive Service Advisor to join our busy operation in the Heathrow (TW6) area. This is a customer-facing role that plays a key part in ensuring the smooth running of the workshop and delivering excellent service to our customers.
You will be responsible for the handover from the night shift at 7:00am, managing vehicle bookings, liaising with the workshop, and keeping customers informed throughout the service or repair process.
Automotive Service Advisor -Key Responsibilities
Booking in vehicles for service, MOT, and repair
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Coordinating third-party repairs and issuing purchase orders
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Liaising with the workshop supervisor, stores, reception team, accounts, and management
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Keeping customers informed of vehicle progress and obtaining authorisation for additional work
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Creating, typing, and pricing job cards
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Producing and managing service plans, ensuring customers are contacted for due servicing
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Issuing work to mechanical staff
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Handling cash payments for completed workshop work
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Managing warranty and contract processes
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General reception duties and customer support
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Prioritising workload to meet deadlines
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Ensuring all work is delivered on time and to a high-quality standard
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Maintaining Health & Safety standards and safe working practices
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Carrying out reasonable ad-hoc duties as requested by the Director or General Manager
Automotive Service Advisor -What We’re Looking For
Previous experience as an Automotive Service Advisor (or similar role)
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Strong organisational and communication skills
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Ability to prioritise workload in a fast-paced environment
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Confident customer service skills
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Good understanding of workshop operations and service processes
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A professional, reliable, and proactive approach
This is an excellent opportunity for a motivated and experienced Automotive Service Advisor looking for a stable role with competitive pay and paid overtime in a busy Heathrow-based operation