Customer Account Manager
We are searching for a brilliant candidate to fill this fantastic vacancy with this forward-thinking and rapidly expanding collaborative organisation. They are looking for an exceptional professional with customer success experience who builds relationships with ease and has exceptional attention to detail.
Customer Account Manager Responsibilities
As the Customer Account Manager your responsibilities will include:
1. Build and maintain excellent working relationships with key customers
2. Deliver outstanding customer service to ensure customer's engagement and maximise customer success and service delivery
3. Provide critical data analysis and advice on products and service
4. Ensure the successful completion of the onboarding process and remaining within the system during renewal
5. Ensure accuracy and timely progression of client accounts with assistance of customer service department
6. Develop progress plans and tools for clients to track solutions
7. Ensure escalations are delegated appropriately
8. Promote the ethos of the company and provide first-class service to clients
Customer Account Manager Rewards
Alongside a competitive salary, the Customer Account Manager will receive the following benefits:
9. A performance related bonus
10. 25 days holiday per annum
11. Regular social events
12. Company credit card, laptop and mobile
13. Flexible working arrangements
14. Flexi Friday
15. Refer a Friend scheme
16. Company pension scheme and sickness/compassionate leave scheme
17. Free parking on site
The Company
Our client is a forward-thinking and rapidly expanding organisation. They have a hardworking but friendly team with a lot of personal development and progression opportunities.
Customer Account Manager Experience
The successful candidate will be able to demonstrate:
18. 3-4 years experience in a B2B service delivery role
19. Able to manage key relationships with stakeholders providing exceptional customer service
20. A team player, results-driven and tactful when dealing with customer issues
21. Excellent time management and communication skills
22. A valid driver's licence and access to a car
23. Tech-savvy, analytical approach to data and used to working on CRM systems
24. Energetic, enthusiastic and a willingness to learn and problem solve