My client is seeking a motivated and professional Customer Relations Manager to join their ever expanding commercial cleaning business. This role is critical in connecting their back-of-house operations. You'll be the key point of contact ensuring that service quality, client needs, and operational execution align seamlessly across all cleaning contracts.
Requirements:
Experience in customer service or client management within commercial cleaning or a related industry
Excellent communication skills, both written and verbal
Strong ability to interpret cleaning schedules, audits, and service reports
Proven track record in managing service expectations and resolving client concerns
Responsibilities:
Liaise between operations staff and management to ensure service standards are met
Communicate client feedback and service requirements to the operations team clearly and effectively
Provide regular reporting to the Director on client satisfaction, service performance, and contract updates
Assist in resolving service issues quickly to maintain strong client relationship
For more info please reach out to Joe at COREcruitment dot com
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