2ndLineEngineer Milton Keynes (Onsite) Upto£32k Werelookingforaskilledandcustomer focused2ndLineEngineertojoinaneducationtrustin Milton Keynes .ThisrolewouldsuitsomeonewithexperiencesupportingITeitherwithinaschoolenvironmentorthroughaneducationalMSP,whoenjoystakingownershipoftechnicalissuesanddeliveringreliablesolutions. AstheonsiteITlead,youllberesponsibleforkeepingday-to-daysystemsrunningsmoothlywhilealsohelpingtheschooltogetthemostoutofitsICT.Fromsupportingstaffandstudentstomaintaininghardwareandapplications,yourworkwilldirectlycontributetocreatinganeffectivelearningenvironment. Keyresponsibilities: ActasthemainonsitecontactforIT,providingresponsive2ndlinesupporttostaffandstudents Troubleshootandresolvetechnicalissuesacrossdesktops,laptops,tablets,printers,projectors,AVequipmentandmore Install,configureandupgradehardwareandsoftwareacrosstheschoolnetwork Supportandmaintaincoresystems,withastrongfocusonMicrosoftOffice365andcommonlyusededucationapplications WorkproactivelywithstakeholderstoidentifyimprovementsinICTprovision Communicatetechnicalsolutionsclearlyandeffectivelytonon-technicalusers KeyRequirements: ExperienceinasimilarICTTechnician/2ndLineEngineerrole-ideallywithinaneducationMSPordirectlyinaschoolenvironment StrongknowledgeofMicrosoftOffice365andWindowsoperatingsystems Goodunderstandingofcommonuserapplicationsandnetworkedsystems Confidenttroubleshootingskillswiththeabilitytoworkindependentlyunderpressure Excellentcommunicationandorganisationskills,withacustomer-firstapproach Pleaseapplyforimmediateconsideration,myclientiswantingtostarttheinterviewprocessasap!