About the team
The Commercial & Digital Operational Excellence & Improvement team sits at the heart of some of the most dynamic transformation activity at Argos. The team works across Commercial, Digital, Technology and wider functions to ensure change is designed thoughtfully, communicated clearly and embedded effectively into day‑to‑day ways of working. Our focus is on helping colleagues adopt change with confidence, delivering meaningful improvements for both customers and our global colleague community.
More about the role
As an Improvement & Training Lead, you’ll play a key role in supporting the delivery of transformational change by designing and coordinating engaging training, communication and engagement solutions. Working in a matrix environment alongside Senior Improvement Managers, Process Owners and cross‑functional project teams, you’ll help translate change into clear, practical and accessible outcomes for colleagues.
Day to day, you’ll collaborate with stakeholders across Commercial & Digital, Technology and other partner teams to understand requirements, map processes and identify the most effective ways to support change adoption. You’ll produce high‑quality training and communication materials, coordinate engagement and awareness activity, and ensure deliverables are planned, delivered and stored in line with agreed standards. You’ll also gather and act on feedback, continuously improving content and delivery, and experimenting with new techniques and tooling to enhance how training and communications are delivered.
More about you
You bring experience from a training, change management or communications background and enjoy working in fast‑paced, evolving environments. You’re comfortable working autonomously, highly organised and able to prioritise effectively across multiple pieces of work, while maintaining strong attention to detail.
You’re creative, curious and passionate about continuous improvement, with a keen interest in innovative training, communication and engagement methods. You’re confident building relationships with a wide range of stakeholders, facilitating workshops, and using visual, written and digital approaches to influence understanding and adoption of change. You’re motivated by improving colleague experience and enjoy testing, learning and refining solutions to deliver better outcomes.
Essential criteria
1. Experience designing and delivering training, change or communication materials that support new or evolving ways of working
2. Ability to plan, prioritise and deliver multiple pieces of work to agreed timelines in a deadline‑driven environment
3. Strong written communication skills, including producing clear guidance, training content and step‑by‑step procedures
4. Experience gathering and acting on colleague or end‑user feedback to improve engagement and change adoption
5. Ability to work collaboratively across functions and build understanding of operating models, processes and system solutions
#LI-MB1 #ACDDigitalCommerce
At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future. We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).