2x Cloud Support Engineers
Permanent | £55,000 - £65,000 | Herefordshire (Hybrid, up to 3 days per week)
Minimum SC clearance required | DV clearance preferred
We are seeking two Cloud Support Engineer to provide Level 1 and Level 2 support across secure, defence-focused cloud environments. This role focuses on maintaining platform stability, administering Azure Landing Zones, and supporting enterprise collaboration and CI/CD platforms.
Key Responsibilities
* Provide 1st and 2nd line technical support, including incident triage and resolution
* Administer Microsoft Azure Landing Zone environments (RBAC, subscriptions, policies, resources)
* Support core networking components including VNets, NSGs, and routing
* Respond to monitoring alerts, investigate issues, and escalate where required
* Act as an internal application champion for collaboration and CI/CD platforms
* Maintain operational documentation, runbooks, and support procedures
Skills & Experience
1. Experience in Level 1/Level 2 technical support within a customer-facing environment
2. Hands-on exposure to Microsoft Azure administration
3. Understanding of cloud networking fundamentals (IP, DNS, routing, Firewalls)
4. Exposure to Infrastructure as Code tools such as Terraform or Bicep
5. Basic Scripting or automation using PowerShell, Bash, or tools like Ansible
6. Strong troub...