Job summary
This new role for an Apprentice Administrator, which is an exciting opportunity to see how administration is a key part of the NHS. The role is based across 2 sites Park Rehabilitation Centre and Rotherham General Hospital working as part of Therapies & Dietetics Department, supporting MSK/Orthopaedic Physiotherapy, Neurological Conditions, Speech and Language, among other Allied Health Professionals, this post would suit someone with administration abilities and would like the opportunity to learn and develop new skills. If you are motivated, conscientious, and want to work as part of a friendly team who are dedicated in supporting patients, clinical staff and colleagues Are an excellent communicator and can demonstrate professionalism and empathy, to support us deliver the best care possible, then this may be the role for you and the potential stepping stone to a fulfilled future within the NHS
Main duties of the job
The main responsibilities for this role will be as the initial point of contact for patients and staff, on the busy reception which can be a rapidly changing environment at both sites. You will learn skills for planning and prioritising your workloads, and learn how to maintain high levels of customer service at all times, ensuring that service users have a positive experience at point of contact. Communicating with people in an appropriate manner to ensure a level of understanding incorporating preferred ways of communication for all cultures and backgrounds providing inclusivity for all You will be responding to emails and telephone calls to answers which will help you develop strong written and oral communication with the ability to handle pressurised situations calmly with empathy and professionalism, whilst dealing with face to face contact with service users following agreed processes We use various IT systems such as SystmOne, Sepia, PTS, ESR all these systems enable us to process referrals, book appointments, organise patient transport and arrange interpreters
About us
The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham
As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall
But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making
All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence
Certificates of Sponsorship
For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship
From the 09 April 2025 we cannot sponsor band 3 entry level roles
Details Date posted
28 May 2025
Pay scheme
Other
Salary
£14,722.50 a year per annum, pro rata
Contract
Fixed term
Duration
13 months
Working pattern
Full-time, Flexible working
Reference number
C9165-25-02-031
Job locations
The Rotherham Nhs Foundation Trust
Moorgate Road
Rotherham
South Yorkshire
S60 2UD
The Park Rehabilitation Centre
Badsley Moor Lane
Rotherham
South Yorkshire
S65 2QL
Job description Job responsibilities
Please see attached the job description and person specification for the full details about the role and the responsibilities.
To meet the shortlisting criteria for this role, you must have been a UK resident for three years to be eligible for funding.
Job description Job responsibilities
Please see attached the job description and person specification for the full details about the role and the responsibilities.
To meet the shortlisting criteria for this role, you must have been a UK resident for three years to be eligible for funding.
Person Specification Experience Desirable
* Experience of working with members of the public, including dealing with difficult customers and/or complaints
* Experience of working in a healthcare environment and/or patient care
* Typing experience
* Working as part of a Team
Qualifications Essential
* GCSE Grace C or above/4-9 or equivalent level education including English Grade C, or equivalent (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade D or equivalent (e.g. National Adult Certificate Level 1 Numeracy)
Desirable
* Willingness to undertake NVQ Level 2 in Customer Service or NVQ Level 3 in Business Administration
* Evidence of continued professional development (CPD)
knowledge Essential
* Knowledge and understanding of the standard range of Microsoft Office Packages
* A good understanding of the requirement to respect privacy and maintain confidentiality, acting appropriately and professionally when dealing with any sensitive information
Desirable
* Knowledge of general office duties
Person Specification Experience Desirable
* Experience of working with members of the public, including dealing with difficult customers and/or complaints
* Experience of working in a healthcare environment and/or patient care
* Typing experience
* Working as part of a Team
Qualifications Essential
* GCSE Grace C or above/4-9 or equivalent level education including English Grade C, or equivalent (e.g. National Adult Certificate Level 2 Literacy) and Mathematics Grade D or equivalent (e.g. National Adult Certificate Level 1 Numeracy)
Desirable
* Willingness to undertake NVQ Level 2 in Customer Service or NVQ Level 3 in Business Administration
* Evidence of continued professional development (CPD)
knowledge Essential
* Knowledge and understanding of the standard range of Microsoft Office Packages
* A good understanding of the requirement to respect privacy and maintain confidentiality, acting appropriately and professionally when dealing with any sensitive information
Desirable
* Knowledge of general office duties
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
The Rotherham NHS Foundation Trust
Address
The Rotherham Nhs Foundation Trust
Moorgate Road
Rotherham
South Yorkshire
S60 2UD
Employer's website
https://www.therotherhamft.nhs.uk/ (Opens in a new tab)
Employer details Employer name
The Rotherham NHS Foundation Trust
Address
The Rotherham Nhs Foundation Trust
Moorgate Road
Rotherham
South Yorkshire
S60 2UD
Employer's website
https://www.therotherhamft.nhs.uk/ (Opens in a new tab)
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