Rentokil Initial Portal Administrator
We are currently seeking a Portal Administrator to join our dedicated team at the Dudley office. If you thrive in a fast-paced environment and enjoy providing excellent customer service, this could be the perfect opportunity for you!
The Role
As a Portal Administrator, you will be responsible for ensuring that customer portals are maintained and key customer SLA’s are met. This role focuses on compliance within the portals while also seeking revenue opportunities.
Key Responsibilities
* Collation of service information required to keep portals updated.
* Managing customer expectations on technicians’ attendance.
* Ensuring quotes are obtained and uploaded to the system.
* Reviewing recommendations/visit reports to increase job revenue.
* Dealing with customer and business queries.
* Liaison with service technicians to ensure customer SLA’s are met.
* Highlight and escalating process gaps and suggesting solutions.
* Managing daily workloads in relation to the SLA’s in place.
* Maintaining a high level of accuracy whilst meeting strict deadlines.
* Developing good relationships with all business and external stakeholders.
* Working with the business front line to improve the quality of information.
* Be supportive and/positive of colleagues accountable for delivering against own role description and team deliverables.
* Participating in daily meetings and sharing ideas and issues.
* Using experience to solve current problems.
Qualifications and Experience
* Experience of using Microsoft Excel formulas.
* Strong IT skills.
* Good interpersonal and teamwork skills.
* Professional, positive attitude.
* Ability to motivate self.
* Show passion with a "can do" attitude.
* A flexible working approach.
* Customer service experience.
Benefits
* Competitive salary package: Base salary of £24,989 per annum.
* Benefits: Discount scheme, bonus and career opportunities.
* Work-life balance: Full-time, Permanent contract, Monday to Friday (37.5 hr week), two days a week in the office (Monday and Wednesday).
* Industry-leading training: Receive top-notch training to support our customers needs.
* Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
* Additional opportunities to earn more with a regular bonus.
* Leads commission – although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
* Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends.
* Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial.
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.
J-18808-Ljbffr