Job Summary
We are currently seeking an enthusiastic & diligent Patient Advisor. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a friendly and cohesive team of GP Partners (6), Salaried GPs (5), and excellent clinical support staff including Paramedics, Nurses, Health Care Assistants, and a Clinical Pharmacist.
Main duties of the job
Key Responsibilities
The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
* Greeting and Welcoming Patients: Provide a friendly, professional first point of contact for patients, visitors, and staff.
* Managing Appointments: Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient and follow-up appointments.
* Handling Patient Queries: Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgery's services, policies, and procedures.
* Patient Registration and Data Entry: Register new patients and update existing records, ensuring all personal and medical details are correctly recorded.
* Maintaining Office Organisation: Keep the reception area tidy and welcoming.
* Supporting the Clinical Team: Communicate with clinicians and medical staff regarding patient needs.
* Emergency Situations: Respond to urgent medical situations, such as notifying medical staff when necessary.
* Maintaining a Calm and Professional Demeanour: Handle patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.
About Us
Our GP Practice is based at Northgate Health Centre with a list size of 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do. Located in the heart of Oxford in a brand-new, purpose-built premises, we are adjacent to King Edward Street Practice. Our central location makes us accessible by public transport, with secure indoor bike parking for staff. We are highly rated by CQC, with a "good" rating. Northgate Health Centre has connections with the University of Oxford and is involved in teaching & training.
Details
Date posted: 07 July 2025
Pay scheme: Other
Salary: £13.16 an hour
Contract: Permanent
Working pattern: Part-time
Reference number: A0914-25-0006
Job locations: NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate), 15 MARKET STREET, OXFORD, OX1 3EF
Job Description
Patient Advisor at Northgate Health Centre, reporting to the Patient Services Lead. 30 hours per week (4 days).
Person Specification
Experience
* Essential: 12 months experience in administration or a reception role in a healthcare setting.
* Enthusiastic team player with attention to detail.
* Highly organized, capable of managing daily tasks.
* Passionate about providing exceptional patient support.
* Efficient time-keeping & meeting SLAs.
* Excellent written and oral communication skills.
* Flexible, cooperative, and polite.
Desirable:
* Experience with deductions & patient registrations.
* Familiarity with administrative support for clinical professionals.
* Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required.
Employer details
Employer name: NORTHGATE HEALTH CENTRE
Address: 15 MARKET STREET, OXFORD, OX1 3EF
Website: https://www.northgatehealthcentre.co.uk
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