Description
The Cleaning Assistant Manager will ensure the smooth delivery of their direct area of responsibility (this could be a village/ area within accommodation or venue), leading their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness.
This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
KPIs
* Delivery of CAFF
* Guest NPS
* Improving ENPS
* Responsibility of impact on P&L
* Responsibility for delivery of RPRPRT
General Duties & Accountabilities
* Accountable for cleaning activity and operation within their designated village/ area/ venue
* Accountable for delivery of CAFF across accommodation area of responsibility
* Manage team rotas and any agency required with a focus on RPRPRT and in line with budgets and payroll commitments in conjunction with the resort productivity team.
* H&S Compliance for your team members and awareness of risk management
* Sets clear goals and expectations for direct team with a focus on performance management. Coaches, supports and develops team members to continually improve.
* Reviews Mobaro and auditing reports, acknowledges feedback and holds conversations with team to improve standards.
* Review of NPS/TI and guest feedback to understand village issues and work with the Accommodation Manager on plans to resolve issues with a pragmatic ‘can do’ approach.
* Ensure successful delivery of first 90 day programme for new team
* Promotes the delivery of brand standards consistently
* Accountable for people management of the team, including all people tasks from onboarding and recruitment through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process including colleague investigations.
Key Knowledge/Experience & Qualification Requirements
* Operational knowledge in leading a cleaning or soft services team.
* Experience in leading teams in fast paced environments.
* Able to manage multiple priorities and adapt quickly to changing requirements.
* Experience in leading a mixture of permanent and temporary teams to deliver excellent standards.
* Flexible and ‘hands on’ approach
* Skilled in time management and well organised
* Pays attention to detail with good decision making
* Clear and effective communication skills verbally and written
* Cross-department collaboration
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!