About The Role
Are you looking for a new and exciting career within the forensic care sector? Would you like to work for an innovative, market-leading organization?
This is a perfect opportunity for a compassionate individual eager to help others during their greatest need.
Mountain Healthcare provides holistic support and forensic services nationwide. We are seeking Emergency Call Handlers for our 24/7 contact centre in Braintree.
The role primarily involves supporting individuals affected by sexual assault and rape, collaborating with professionals such as police and social services to arrange forensic examinations at our Sexual Assault Referral Centres.
Job Opportunity
The ideal candidate must be able to multitask and perform well under pressure. This is a busy role, where no two days are alike. IT skills and customer service experience are essential.
We are hiring part-time, with hours ranging from 20 to 30 per week. Currently, we are particularly looking for Out of Hours (OOH) call handlers working weekends, including days, evenings, and nights.
This role suits candidates with excellent telephone and customer service skills, an understanding of telephone triage, and previous call handling experience.
Please note: All successful applicants will undergo pre-employment checks, including an Enhanced DBS, two references, and police vetting (NVVP Level 2).
Essential Skills
* Excellent telephone manner
* Strong social skills from public interaction experience
* Customer service skills
* Understanding of call handling and triage roles
* Effective verbal and written communication
* Engagement and listening skills
* Results-oriented with good interpersonal skills
* IT literacy
* Ability to handle sensitive and confidential information
* Ability to work under pressure
* Knowledge of health and safety issues
* Prioritization skills and meeting performance targets
* Team player mentality
* Sensitivity to individual and group needs
* Task prioritization and managing conflicting demands
* Professional credibility and relationship-building skills
* Self-motivation and initiative
* Stress management and decision-making abilities
* Professional and mature approach
* Flexibility regarding location and hours
* Minimum of 3 GCSEs at grade C or above or equivalent
* Willingness to undertake further skills training
* Understanding of equality and diversity issues
About the Company
Founded by passionate clinicians, Mountain Healthcare leads in clinical forensic healthcare in the UK. As a partner of NHS England and the police, our services include SARCs, police custodial healthcare, secure estate healthcare, and clinical advice.
Our values, Be Kind and Do the Right Thing, underpin our trauma-informed, patient-centered care, aiming to improve health outcomes across the criminal justice system. We leverage innovative technology and partnerships to ensure equitable, effective, and safe services, prioritizing patient rights and safety.
Join Us
Clinical forensic healthcare is a rapidly expanding field. At Mountain Healthcare, we invest in our staff through comprehensive training, professional development, and sector events, including our unique Forensic Practitioner Gateway and accredited CPD courses.
DE&I
We are committed to promoting equality, diversity, and inclusion, valuing the differences individuals bring to our workplace. We welcome applications from all backgrounds, regardless of age, disability, gender, race, religion, sexuality, or personal circumstances.
Benefits
* Enhanced sickness, maternity, neonatal, and adoption pay
* Well-being programs
* Flexible rota planning for work-life balance
* Six weeks' annual leave
* Pension scheme
* Bonus scheme
* Life assurance
* Apprenticeships and training courses
* Employee assistance program
* Recognition awards
* Funding for higher education after one year
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