Operations manager

Job Description

Luton | Full-Time | Office-Based

V. Competitive Base Salary + £10K OTE Bonus + Benefits Package

Consult is proudly supporting a growing and highly successful organisation operating within the dental and medical device sector in the search for an experienced Operations Manager.

This is a newly created leadership role offering the opportunity to take ownership of the operational function during a period of significant investment, systems development and business growth. Working closely with senior leadership, you'll play a key role in improving operational performance, implementing new technology platforms and building a scalable infrastructure to support future expansion.

The Role

This is a broad, hands-on management position with responsibility across customer service, order processing, warehousing, logistics, inventory management and operational projects.

• Leading operational improvement initiatives and driving efficiency across the business.
• Supporting the implementation and optimisation of ERP, CRM, e-commerce and warehouse management systems.
• Mapping, documenting and standardising operational processes and SOPs.
• Managing order fulfilment, logistics, inventory control and returns processes.
• Developing and reporting on operational KPIs and service metrics.
• Leading, developing and supporting customer service and operational teams.
• Working cross-functionally with commercial, finance, warehouse and leadership teams to ensure operational excellence.
• Maintaining compliance within a regulated product environment.

About You

• Previous experience in an Operations Manager, Supply Chain Manager, Logistics Manager or similar operational leadership position.
• A strong track record of process improvement and operational transformation.
• Experience implementing or supporting ERP, CRM, e-commerce or warehouse management systems.
• Strong analytical and KPI-driven decision-making skills.
• Experience leading and developing teams.
• Excellent organisational, communication and stakeholder management abilities.

Experience within medical devices, healthcare, dental, pharmaceutical or another regulated distribution environment would be particularly attractive but is by no means essential.

Why Consider It?

• Opportunity to shape and influence a growing business.
• Significant exposure to business transformation and systems implementation projects.
• Highly visible role with genuine autonomy and responsibility.
• Long-term career progression opportunities.
• Collaborative and supportive leadership team.

If you're an operational leader who enjoys improving processes, implementing change and building high-performing teams, we'd be delighted to hear from you.

Apply today or contact Alex Hepworth for a confidential discussion.

Consult will endeavour to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.