We have an exciting new opportunity at PCE for a Continuous Improvement Coordinator to work as part of our Business Improvement team.
The Continuous Improvement Coordinator is responsible for coordinating and embedding continuous improvement activity across the organisation, with a strong focus on the See it, Share it, Shape it initiative, the Observation process, and the Lessons Learnt process.
The role ensures that observations, ideas, and learning raised by employees are captured, assessed, communicated, and closed out effectively, driving real and sustained improvement. The coordinator acts as the central point of control for these processes, supporting a proactive improvement culture and data-driven decision making.
This role offers the opportunity to work closely with leaders across the business, shape how improvement is delivered and play a key role in strengthening a proactive, learning-led culture.
Summary
Contract: Fulltime, Permanent
Location: Head Office, Tamworth
Reports to: Business Improvement Director
Competitive remuneration package
25 days annual leave plus bank holidays, which increases during employment
Pension
Life cover
Private health insurance
Employee Assistance Programme (EAP)
Discretionary bonus, EOT Reward bonuses are based on business performance
Location
Head Office, Tamworth Staffordshire
RESPONSIBILTIES
Responsibilities including but not limited to:
Continuous Improvement and Culture
Promote and embed a culture of continuous improvement across the business
Champion the See it, Share it, Shape it initiative and encourage participation at all levels
Support employees to identify observations, risks, opportunities and improvement ideas
Promote learning, transparency and consistent improvement behaviours
See it, Share it, Shape it - the company-wide process for raising, reviewing and delivering improvement ideas.
Own and coordinate the end-to-end See it, Share it, Shape it process
Act as the central point of contact for See it, Share it, Shape it submissions and queries
Work with DOT to ensure improvement ideas and observations are reviewed assessed and progressed in a timely manner
Provide clear and timely feedback to individuals raising improvement ideas
Track See it, Share it, Shape it actions through to completion and escalate delays or risks
Observation Process - the structured process for identifying risks, unsafe conditions and improvement opportunities and ensuring they are acted on.
Use observation dashboards to monitor progress, identify bottlenecks and highlight overdue actions
Support teams and responsible owners to maintain momentum and timely resolution
Provide feedback to support the effective flow of observation and actions
Work with Data Analyst to surface observation data to identify trends, recurring issues and improvement opportunities
Lessons Learnt Process - the process for capturing learning from events and ensuring actions prevent recurrence.
Ensure lessons learnt are reviewed, catergorised and assigned appropriate actions
Track "Further Action Required" and "No Action Required" outcomes to completion
Use the Lessons Learnt dashboard to ensure all actions are closed out effectively
Ensure lessons learnt are shared, communicated and embedded into standard ways of working
Data, Analysis & Reporting
Collect, manage and analyse data from See it, Share it, Shape it, observations and Lessons learnt
Work with Data Analyst to report statistical data, key messages and business performance through agreed channels
Stakeholder Engagement & Communication
Engage with stakeholders across the business to support improvement, observation and learning processes
Communicate progress, outcomes and learning through Hub posts, updates or blogs
Support two-way communication so employee feedback informs improvement priorities
Promote successful improvements and recognise positive contributions
Continuous Improvement Team Support
Support continuous improvement team meetings
Work with Data Analyst to prepare reports, dashboards and supporting information for meetings
Track agreed actions and ensure accountability
General
Any other tasks as required by the Business Improvement Director or the Business
REQUIRED SKILLS AND BEHAVIOURS
Essential:
Experience in continuous improvement, operational excellence, or process improvement
Strong organisational and coordination skills
Ability to analyse data and present insights clearly
Strong communication skills, both written and verbal
Experience working with dashboards, reporting tools, or improvement systems
Desirable:
Knowledge of continuous improvement methodologies (Lean, Six Sigma, Kaizen, etc.)
Experience using dashboards, reporting tools, or improvement management systems
Experience facilitating meetings or cross-functional working groups
Change management or employee engagement experience
Personal Attributes
Highly organised with strong attention to detail
Proactive and persistent in driving action close-out
Approachable and confident engaging with employees at all levels
Analytical, practical, and solutions-focused
Passionate about learning, improvement, and preventing repeat issues
Is highly confidential with sensitive and confidential information, both inside and outside of work
Is an ambassador of PCE company values and culture, matching the PCE values at all times:
PCE will deliver great results through great leaderships
PCE will work effectively: individually, as team PCE and with partners
PCE will take pride in our abilities and what we deliver
PCE will be positive, and will act with integrity
PCE will always work safely