Location: Colnbrook | In-Office Role ⏰ Hours: Monday – Friday, 9:00 AM – 6:00 PM Competitive Salary Benefits Main Purpose of Job: The import Assistant will act as a key member of the Imports team ensuring the best client experience. Main responsibilities: The role of Import Assistant will involve, but is not limited to, the following responsibilities: Monitor pre-alerts from foreign agents and raise import files. Create records in the ERTS system ready for clearance. Ensure all relevant and legal documentation is in place for the Customs Clearance. Complete and check customs entries checking the CPC to be used after receiving instructions from the client. Check the status of the clients' deferment account and to organise payment to HM Customs if funds are not available. Ensure the client file is completed with the release information before delivery is organised. Support the management with deliveries in transport department taking into consideration size, value, location and urgency of delivery. Carry out accurate and timely billing for client accounts. Undertake additional duties, or assist other members of staff, as may be reasonably requested by the Manager or Directors. Essential Valid UK Driving Licence – Some travel between depots required. Background & DBS checks – Due to the nature of the role. Skills The ability to prioritise and organise own workload to tight deadlines. Strong communication skills: The ability to communicate effectively with the clients and colleagues. Be a team player in the Imports team as well as working with team members in across departments. Knowledge Experience of imports. Intermediate Microsoft Office: – Outlook, Excel, Word, Teams. Data management, keep accurate records for the department. Mindset Growth Mindset. We are looking for someone that wants to learn and progress with the company. Proactive. Anticipates needs and changes an always looking for ways to improve. Compliance. Follow company policies and process. Desirable Experience of using a CRM system. Experience of transporting valuable goods. Knowledge of the local area. Why Join Us? ✅ 28 days holiday (including bank holidays), increasing with service. ✅ Annual salary reviews & discretionary bonuses. ✅ Career growth opportunities & on-the-job training. ✅ Free parking (subject to availability). ✅ Private Health Insurance ✅ Cycle to work scheme ✅ Electric car scheme ✅ A company that values innovation and continuous improvement. ✅ Salary Sacrifice Pension Scheme (subject to eligibility). Ready to take your passion for technology and efficiency to the next level? Apply today and be part of a team driving the future of Import operations! Compulsory checks: Due to the nature of the role there are a number of compulsory checks that must be carried out. 1. A criminal record check - basic disclosure (DBS) carried out by the Disclosure and Barring Service. 2. 5-year background check to include gaps of 28 days or more with all gaps in employment analysed and accounted for. 3. Driving licence check.