Job Description
\n Technical Support Engineer\n
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Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.
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What you’ll do:
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1. Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
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2. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
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3. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
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4. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
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5. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
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6. Ensure all Service Level Agreement targets are exceeded.
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7. Support the transition of the TPCMS service to other parties by supporting the ...