Betway, a leading brand under Super Group (NYSE: SGHC), is a global provider of sports betting, casino, and esports entertainment. Since its founding in 2006, Betway has operated at the forefront of the iGaming industry, leveraging cutting-edge technology to deliver immersive and responsible gaming experiences. With offices in Malta, Guernsey, Spain, and London, Betway continues to grow through innovation, collaboration, and a team-oriented culture. The company empowers its people with the tools and environment to create best-in-class digital products that keep players engaged and entertained.
Role Overview
Betway is currently hiring a Service Desk Analyst to support the delivery of top-tier IT services across its corporate environments. Based in North London (hybrid), this role is central to incident management, system maintenance, and user support—ensuring seamless operations and a high level of satisfaction across the organization.
What You’ll Do:
* Provide first-line IT support to end-users via phone, email, and chat
* Log and manage incidents and service requests through the IT service management tool
* Prioritize and categorize issues based on impact and urgency
* Escalate unresolved technical problems to higher-level support teams
* Perform routine system checks and basic maintenance tasks
* Assist with software installations, updates, and general IT operations
* Ensure compliance with company-wide IT policies and procedures
* Follow ITIL best practices for incident, request, and problem management
* Document solutions and contribute to the internal knowledge base
* Deliver excellent customer service and follow up to confirm issue resolution
Qualification / Requirements
* Excellent verbal and written communication skills
* Strong IT troubleshooting knowledge, both hardware and software
* Familiarity with Microsoft 365, Jira, and Azure Active Directory
* Attention to detail and ability to manage multiple priorities
* Experience working within cross-functional teams
* High adaptability to dynamic and fast-paced environments
* Previous experience in the iGaming or casino industry
* Understanding of sports betting mechanics and industry compliance
* Experience handling user support in regulated environments
* Ability to multitask and remain organized under pressure
* Strong customer service orientation and problem-solving skills
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