* Act as the first point of contact for customers
* Work on the shopfloor, supporting the Deputy Head Concierge
* Deliver an extraordinary experience for all customers
* Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond
* Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team
* Share expert knowledge and passion of other areas within Selfridges to customers and colleagues
* Make, tell and share stories
A bit about you
* Engage clearly, Confidently and professionally with all customer, team members and managers.
* Become an ambassador for the Selfridges brand through networking and developing professional relationships with the wider retail community
* Be customer centric andexcellent in delivering world class service
* Have the ability to be flexible when it comes to meeting customer demands – ensuring that each customer is given a bespoke shopping experience
* Go over and above to exceed customer expectations at every opportunity, taking the initiative to provide additional services when appropriate
* Understand and demonstrate international etiquette to cater for every client and reflect behaviours accordingly
* Provide feedback from customers to the wider team to ensure increased service levels
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