Overview
Bikesoup is London's premier cycling clubhouse - combining retail, expert services, and a vibrant social space. Whether you're a dedicated cyclist or new to the sport, Bikesoup offers everything you need under one roof: including the latest bikes, tech and accessories, specialty coffee, craft beer, and hearty sandwiches.
The Role
Operational Leadership
* Oversee daily floor operations: coordinating the café to ensure smooth and efficient functioning.
* Manage day-to-day issues across the team, escalating only when necessary and supporting team members.
* Ensure café service is efficient and consistent with Bikesoup’s customer experience goals.
* Support baristas and café assistants during peak times, maintaining high-quality drinks and food presentation.
* Monitor hygiene, stock levels, and cleanliness in line with food safety standards.
* Ensure the team always maintains Bikesoup's premium customer service standards.
Team Development & Supervision
* Mentor and train junior staff in best practices for customer service, café service, and POS operations.
* Monitor performance on shift and offer constructive feedback and coaching.
* Help coordinate shift schedules, breaks, and task delegation to ensure productivity and customer coverage.
Additionally, you must have excellent communication skills coupled with an organized and proactive approach. The ability to lead and motivate others is key to success.
We offer a diverse working environment where our colleagues are valued and respected, competitive pay and opportunities for career growth within a strong and dynamic business. We are an Equal Opportunities employer.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Management
Industries
* Hospitality and Food and Beverage Services
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