People Lead – Mobilisation 1. Role Purpose The People Lead supports Excellerate Services UK (ESUK) during the mobilisation of a new cleaning contract, with a strong focus on TUPE transfer management, union engagement, and assisting Managers with early-stage Employee Relations (ER) matter s. The role ensures colleague transitions are legally compliant, well-coordinated, and delivered in line with ESUK values 2. Key Responsibilities TUPE Management Lead and coordinate the full TUPE process for incoming colleagues. Request, receive, and verify Employee Liability Information (ELI) from outgoing contractors. Review all data to ensure accuracy around pay, hours, patterns, holiday entitlement, and T&Cs. Identify risks, inconsistencies, or missing information and escalate as required. Plan, organise, and participate in colleague consultation meetings. Create TUPE trackers, communication packs, consultation notes, and FAQs. Work closely with Payroll and Shared Services to ensure accurate onboarding of transferred colleagues. Union Engagement Build and maintain positive working relationships with recognised trade unions Participate in union meetings relating to transfers, colleague concerns, or operational change. Support union consultation processes and ensure ESUK is represented professionally. Escalate potential disputes or complex issues to the People Director Employee Relations Support Support Managers with early-stage ER situations such as informal performance discussions, attendance concerns, minor conduct issues, or colleague conflicts. Advise Managers on ESUK policies and guide them through initial process steps. Assist with gathering documentation for formal ER processes where required. Maintain accurate ER documentation and update case trackers. Colleague Communication & Engagement Provide clear, timely communication to colleagues throughout the mobilisation period. Support colleague briefing sessions, welcome meetings, and drop-in forums. Be a visible and approachable People representative to support colleague questions and concerns. Help maintain a positive colleague experience during transition into ESUK. Reporting & Administration Maintain accurate TUPE logs, ER trackers, consultation notes, and data records. Prepare weekly people updates or reports for the Mobilisation Manager People Director Support preparation of mobilisation timelines and people-focused risk summaries. Handle all sensitive colleague information in accordance with GDPR and ESUK standards. 3. Skills & Experience Required Essential Strong practical experience managing TUPE transfers within cleaning, FM, or similar service environments. Experience working directly with trade unions. Solid understanding of employment law, TUPE regulations, and ER best practice. Confidence supporting Managers on early-stage ER matters. Excellent communication and relationship-building skills. Ability to manage multiple priorities within tight mobilisation timelines. Strong organisational skills and attention to detail. Proficient in MS Office and able to manage trackers and reporting. Location: Dartford, London Salary: £60,000 Please note, This is a Fixed Term position for a 8 month role, this is the annual salary and all roles are interim only.