We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping experience through completing the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training received to ensure all work is done safely.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about the store’s performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following store policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep yourself, colleagues, and customers safe.
* Following the think 25 policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment, keeping aisles clear.
* Potentially running shifts in the absence of your Shift Leader or Store Manager.
* Following all training to ensure safety and legal compliance.
If the store has a Post Office Local, your duties will include managing daily operations of the post office, which requires passing a background check. If the checks fail, the job offer will be withdrawn.
Flexible Working
We support flexible working arrangements. Please discuss your needs during the application process so we can accommodate your circumstances.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, PayPoint, and Costa Coffee.
We are committed to diversity and inclusion, holding Disability Leader Level 3 accreditation, and providing accessible recruitment processes. For support details, please click here.
Please Note
Applicants must be above school leaver age. For details, click here.
Benefits include:
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance through Tesco Bank
* Discounted eye care and health services
* Exclusive savings through Colleague Deals
* Additional benefits like pension schemes, life assurance, medical insurance, and flexible working options.
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