Overview
Join to apply for the Software Trainer role at Worldline.
Software Trainer – Rail Operations. Commutable to an office: Chester, London, with preference given to Newton Aycliffe or Beeston locations. Hybrid working (3 days on-site, 2 days remote).
This is Worldline. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. We power the growth of millions of businesses and are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
Worldline MTS (Mobility And E-Transactional Services) provides end-to-end digital transactional services, leveraging our products, data, and payment capabilities for stronger customer engagement. Inside MTS, the “Transport And Mobility” pillar aims to facilitate powering journeys worldwide while prioritising customer satisfaction and social empowerment of our people. The pillar covers the following segments:
* Transport Operations: delivering the Time Promise by connecting the right operational people to the right assets at the right time to enable on-time railway.
* Transport Retail: connecting people to transportation systems to improve daily life.
* Mobility Orchestration: integrating transport modes to make MaaS a reality.
* Settlement and Specialist services: providing large-scale critical platforms to keep transport on the move.
Responsibilities
* Training Design and Delivery: develop comprehensive training materials (user manuals, presentation slides, hands-on exercises) and conduct instructor-led training sessions (in-person and virtual) for clients and internal staff; customize programs based on department and user levels.
* Curriculum Development: create and update training curricula to stay current with software updates and new features; collaborate with Product Owners and Subject Matter Experts to ensure content accuracy.
* Assessment and Feedback: develop assessments to measure training effectiveness and gather delegate feedback to improve the program.
* Support and Documentation: provide ongoing support and troubleshooting; maintain a repository of training materials.
* Continuous Improvement: stay informed about rail operations and training methodologies; propose and implement improvements; travel to various locations across the UK & Ireland; flexibility to work outside regular hours as needed.
Who Are We Looking For
* 3+ years of experience in software training, instructional design, or technical support (ideally in rail or transportation; experience in other sectors welcome).
* Experience with rail operations software or similar systems is highly desirable but not essential.
* Excellent communication and presentation skills; strong organizational and multitasking abilities; ability to simplify complex concepts for diverse learners.
* Proficiency with standard software applications to design and deliver training; familiarity with e-learning tools is a plus.
* Willingness to undertake CPD training if teaching qualifications are not present.
* High attention to detail, problem-solving skills, and ability to collaborate effectively with stakeholders.
Perks & Benefits
* Be part of a company guided by a purpose to do good, recognised among the top 1% most sustainable companies worldwide.
* Opportunity to learn, grow, and accelerate your career with inspiring colleagues.
* 25 days holiday + bank holidays.
* Employee private medical cover and access to a virtual GP service.
* Discounts and cash-backs on shopping; salary sacrifice options for flexible benefits.
* Income protection at 67% of base salary for 5 years (subject to Ts & Cs).
* Life assurance – 1x salary if not in a pension scheme, 4x salary if you join the pension scheme.
* Pension matched contributions up to 10% by the company.
* Plus more.
Equal Opportunity
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability status, or any legally protected characteristics.
Meadowfield, England, United Kingdom
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