Join Our Team as a Payments Operations Specialist! Are you ready to embark on an exciting journey in the banking industry? We are seeking a dedicated Payments Operations Specialist to join our dynamic team for a temporary contract. This is your chance to make a difference while supporting customers and enhancing your career! Contract Details: Location: Glasgow Contract Type: Temporary Start Date: October 13, 2025 Length: 6 months Working Pattern: Full time Mon - Fri 8.30am - 5.15pm Hybrid working: 2 days per week in the Office (First 6 weeks is 100% office based for training) About Us: Our Payments Operations team is a vital part of our organisation, comprising around 800 talented colleagues. Together, we tackle complex regulatory processes to uphold our commitment to providing top-notch service while safeguarding our customers from financial crime. What You'll Do: As a key member of our International Payments Telephony Helpdesk Team, you'll play an essential role in: Supporting customer inquiries related to payments. Assisting customers in resolving issues when payments go awry. Handling complex payment queries with professionalism and accuracy. Your Responsibilities: Answer inbound telephony calls within established service levels, ensuring compliance with industry standards. Build rapport with internal and external customers, communicating clearly and effectively. Investigate and resolve customer inquiri...