Calling Registered Veterinary Nurses (RVNs) and experienced Pet Claims Assessors, we have an exciting fully remote opportunity for people looking to use their veterinary or pet claims experience in a new way. If you're a Registered Veterinary Nurse or an experienced Pet Claims Assessor, this UK-based remote role offers the chance to apply your existing knowledge and skills whilst working from the comfort of your home.
Hours: Full-time only, Monday to Friday, 9am-5pm or 10am-6pm (alternative shifts). Training: Fully Remote working Monday to Friday 8am-4pm. We can now confirm the following available start dates: Monday 8th June 2026, Monday 6th July 2026.
Why Join Us?
This is more than just a job; it's a chance to use your veterinary knowledge and claims experience in a rewarding role that offers both challenge and career growth. You'll be at the forefront of ensuring pet owners receive timely support when they need it most.
Key Responsibilities
* Review and process pet insurance claims efficiently, ensuring accuracy and adherence to guidelines.
* Work closely with veterinary practices and customers to gather necessary information for claims assessment.
* Ensure claims are settled swiftly, within Service Level Agreements (SLAs), and identify any potential fraudulent claims for referral.
* Offer exceptional customer service by providing clear, prompt communication and building strong relationships with customers and colleagues.
* Maintain up-to-date knowledge of policies, products, and systems to help explain coverage details to customers.
What We're Looking For
* Experience: Must be a Qualified Veterinary Nurse or experienced Pet Claims Assessor with relevant industry experience.
* Skills: Excellent phone and communication skills, high attention to detail, strong IT and data entry skills, and the ability to work both independently and as part of a team.
* Attitude: A flexible, proactive approach to work and a willingness to embrace new tasks and challenges.
What's In It for You
* Flexible, remote working so you can achieve a healthy work‑life balance.
* 24 days of annual leave plus bank holidays, with the option to purchase additional days.
* Health Cash Plan to help with medical expenses.
* Access to an exclusive benefits scheme offering discounts on shopping, dining, travel, and more.
* Life Assurance at 4× your annual salary.
* Employee referral scheme to reward you for bringing talent into the team.
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