As Corporate Clothing Team Supervisor
You’ll provide leadership, support and ongoing coaching in delivering a best-in-class customer service to our customers.
You're responsible for ensuring high standards, on the rare occasions of dissatisfaction you'll use your experience and passion for customer experience to resolve. You'll also monitor resource levels, ensuring the Corporate Clothing Manager is kept up to date.
Employee engagement is a key part of our Team Leader role and is fundamental in our ethos of making Cromwell a 'great place to work'. It's your responsibility to drive this with your team, celebrating success.
Alongside working with your team to own their own performance, you support their personal growth and development, maximising learning opportunities, encouraging creation of IDPs, facilitating reviews during 1:1s.
At Cromwell we support amazing businesses in the UK and internationally to keep their operations running and people safe, and our goal is to become the easiest company for them to deal with.
A great opportunity for an experienced and passionate team member who has interpersonal and communication skills including being able to role model, confident call handling, a team player who has the right attitude and behaviours to be part of our amazing team.
It's an exciting time to be join our team, helping shape our future planned innovation and continuous improvement, you'll relish being part of the journey we are on with our positive change agenda.
Ideal candidate - what we're seeking
* Previous leadership/supervisor experience
* Proven experience of working in a contact centre or manufacturing environment with telephony service
* Ability to lead and develop your team to success through effective coaching and performance management
* Ability to identify challenges/problems and provide solutions for the benefit of the customer, and the team
* Effective verbal and written communications
* Strong stakeholder management and relationship building skills
* Proven IT skills including MS Office suite and data analysis
Role Responsibilities
The role will be responsible for;
* To ensure all customer orders and quotes are completed and warehouse stock received into our ERP systems.
* To ensure all warehouse orders and corporate workwear production cards are picked and packed each day. Any discrepancies / returns to be reviewed and actioned within 24 hours.
* To ensure customer back orders are constantly reviewed and alternatives offered for corporate clothing to ensure agreed delivery due dates are maintained.
* To ensure that that all toolkit orders are picked, checked, and delivered according to agreed delivery schedule.
* To ensure that the warehouse area is kept a clean and safe environment, mitigating any health and safety risks. Complete weekly & monthly H&S checks and risk assessments, working with your line manager.
* To ensure that all warehouse and office staff are aware of their responsibilities, monitoring staff performance and providing relevant support.
* To ensure that stock integrity is maintained.
In return you will receive:
* Competitive annual leave allowance with annual purchase scheme
* Group Personal Pension
* Company Funded Healthcare Cash Plan
* Yearly company bonus
* Cycle to work scheme
* Commitment to employee development plans
* 24/7 Wellbeing and Employee Support”
Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is an Equal Opportunity Employer.
Location:Leicester (Head Office)Working Hours per week:38Contract Type:Secondment
Meet the recruiter
Lorna Parker
MyHR@cromwell.co.uk
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