Overview
Be Yourself – Be a Bold Team Player – Be Leonardo. As a Receptionist you’ll be a face of the hotel, bringing a warm and friendly personality to work every day. You’ll be stepping into a busy role as part of a vibrant team, acting as an ambassador for the hotel and the first point of contact for our guests, delivering the real 5-star treatment during check-in and check-out.
Responsibilities
* Be the face of the hotel and provide warm, friendly service to guests
* Organise and manage check-in and check-out processes and assist guests with their needs
* Offer guidance and local recommendations to ensure a great stay
Benefits and Opportunities
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme with vouchers for high-street shops
* Meals at work
* Talent referral scheme with bonuses for referrals
* Regular events and celebrations, including Thank You Week and Employee Awards
* Access to Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing job-related training with clear paths for progression
Ideal Receptionist Qualities
* Be yourself
* Be passionate about making a difference and open to new ideas
* Be courteous to guests and colleagues at all times
* Use your knowledge to provide guidance and local recommendations
* Have strong organisational skills
* Be dependable and a reassuring presence for guests
Why join us?
We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. The company supports you with ongoing training, coaching, and development through the GROWonline learning portal, regular Learning Bites, Guest Care training, and wellness webinars to help you progress in Hospitality. With solid support and clear progression, you’ll be on track for a bright future in hospitality.
Our Story
Built on decades of hotelier know-how, Leonardo Hotels operates over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland. As part of a growing group, there are exciting expansion plans ahead. Join us to be part of a dynamic and fast-growing team.
At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. We are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel, with about 4,000 employees and multiple brands. We emphasise career development and recruit for personality—focus is on how you interact with others and demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. We value every team member and celebrate through summer barbecues, Christmas parties, Thank You Week, and birthday celebrations. We offer excellent employee benefits, including discounts on overnight stays and rewards through our Leo Points system.
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