Operations lead

Position Overview Job Title- Assistant Vice President, Asset Services (Corporate Actions & Dividends) Location- Pune Role Description The AVP within Asset Services will have to work in coordination with the staff within the department and will have to work in coordination with the team managers to ensure all the tasks and day to day operations are managed with ease. The AVP will also be responsible to work alongside co-AVPs, VP and Head, Asset Services to address and escalate all operational issues. Responsible for ensuring all operational function run smoothly and issues are resolved for teams. He/she will be responsible for transitioning of any new process within Asset Services area from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning. The AVP–Asset Services will provide daily support and guidance to staff within the department and will work closely with Team Managers (direct reports), co-AVP, VP and Head, Asset Services to address operational issues. Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams. Other responsibilities include cross -training, succession planning, Preparation of Management reports and Departmental initiatives, and interfacing with the different departments and DB-UK to ensure timely and accurate processing of all activities on a daily basis within the given timelines. AVP would also be responsible for other activities like BCM, Audits, Transformation and people related initiatives. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Staff Management Effective Manage a team Staff development through strong engagement and Training Need Analysis Staff performance appraisals on regular basis Engage staff in Asset Services/org Initiatives. Facilitate change initiatives within the team. Ensure planned mobility is provided to staff. Manage attrition as per org standards. Responsible for conducting weekly staff meetings and monthly one on one session with the team. Ensure team morale and motivation is high through team building and regular interaction. Responsible for recruitment & Process transitions from onshore locations Process Management Building a strong mechanism to take care of volume peaks during peak season Identifying operational risks proactively and mitigating appropriately. Sound knowledge of Corporate Actions, Mandatory, Voluntary, Income Processing, Fixed Income, redemptions, proxy, class action Serve as Internal/external escalation point Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc). Work very closely with the process owners/stakeholders and other internal clients for overall growth of the bank’s business Acting as a central point of contact for all the process related issues / improvements etc. Building a strong mechanism to take care of volume peaks during peak season Building and refining process metrics (benchmarks) by involving team and onsite management Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements. Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts and working to improve the process Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes. To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes. Your Skills And Experience 10 to 15 years experience in investment banking operations/ Custody Operations/ Securities Operations with at least 2-3 years of experience in Corporate Actions/Asset Services Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills. Ability to identify and develop strong working relationship with internal as well as external ‘client’ groups Comfortable dealing with multiple stakeholders and complex situations. Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication. Excellent People Management Skills Eye for Details Experience of client facing roles (internal & external) Graduate in Commerce/ Finance ( Preference – Post Graduate/ MBA) Coaching and feedback ability Proficient in Microsoft Office applications. Ready to travel as and when required Be willing to work in shifts. How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.