Allstaff Office Division are delighted to bring to the market the role of Cash Office / Customer Services Agent. We have an opportunity for a full-time Cash Office / Customer Services Agent to join our clients cash office / customer services team. Please note: This is a full-time, permanent position based fully onsite. This role is based in Renfrew. Working pattern is 5 over 7 days per week, with normal office hours of 8:30 am to 5:00 pm, and working in the cash office on Sundays where required (8:00 am – 12 noon). Flexibility in working hours to meet customer demand and ability to work additional hours on occasion to cover team holidays is also essential. Microsoft Outlook/email skills are essential. Full training will be provided. The employer seeks candidates with a positive outlook, strong work ethic, and a genuine keenness to learn. Cash Office: Manage daily duties in a secure environment Collect, record, and maintain accurate customer and payment detail Provide accurate and valid information in response to all customer queries Manage and resolve customer complaints Undertake a variety of administrative tasks Serve customers in a friendly manner with a customer service focus Update customer account with transaction details, ensure all monetary transactions are accurately recorded Count large cash sums quickly and accurately both manually and via automated counter, identifying any fraudulent currency Complete all banking transaction documentation and prepare cash etc. for Securicor collection Complete reconciliations for Cash Office when on a closing shift, ensure all money is kept securely on-site until collection Customer Services: Manage incoming and outgoing calls with a professional telephone manner Collect, record, and maintain accurate customer and order details Provide accurate and valid information in response to all customer queries Manage and resolve customer complaints Undertake a variety of administrative tasks Develop stock and product knowledge to assist with customer queries and order process Allstaff is operating as an Employment Agency for the supply of Permanent and Contract staff employed directly by the hirer. By sending your CV you are consenting to Allstaff processing your personal data for the purposes of providing work finding services, including processing using AI & software solution providers and back-office support. ALLSTAFFPRO Job Types: Full-time, Permanent Job Types: Full-time, Permanent Work Location: In person