Are you passionate about delivering exceptional IT support and leading high‑performing teams? We're looking for an IT Service Desk Team Leader to join our dynamic IT Services team. You'll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You'll act as the escalation point for complex technical issues, drive process improvements and help shape the future of our IT support services. If you thrive in a fast‑paced environment and have strong leadership and technical skills, we'd love to hear from you!
What You’ll Do
* Lead, support and develop the first line Service Desk team.
* Monitor performance and provide feedback to drive continuous improvement.
* Manage ticket escalations and ensure timely resolution of technical issues.
* Deliver hands‑on support and troubleshoot hardware/software problems.
* Implement SLAs and process improvements to optimise service delivery.
* Build strong relationships with stakeholders and champion customer service excellence.
What We’re Looking For
* Excellent communication and interpersonal skills.
* Strong organisational ability and a proactive approach.
* Proven experience in IT support, with supervisory responsibilities within a Service Desk environment.
* Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory).
* Familiarity with ITIL or other best practice frameworks.
* A passion for delivering outstanding customer service.
Ready to take the next step in your IT career?
Apply now and help us deliver exceptional IT services that keep our organisation running smoothly.
With over 1,200 employees across the Group, 30 offices in the UK, and international bases in Malaysia and Cyprus.
#J-18808-Ljbffr