11 month Contract - Administration 3 days per week Stepps office but this is hybrid Salary - 28,830 (pro rata) 21.3 hours per week Our client based in Stepps are looking for an part time administrator to join their team. Three working days per week the client is flexible on one day but you must be able to work Monday and Tuesday. Please see more about the job below… You'll provide administrative support within the Customer Response and Streetworks team, to help drive outstanding customer service and outperform other key regulatory targets. You'll drive customer experience through communication of progress to customers. You'll support Risk Technicians, our Alliance partnership and other interdependent functions by the timely and comprehensive preparation of work packs for all planned and reactive activities. You'll also provide support to other team members within the department to allow us to collectively enhance both customer and stakeholder experience in line with our targets and aspirations. You'll input data into Salesforce, including the generation of work orders. You'll ensure the accuracy of all information which progresses through Salesforce and where required interrogate systems and engage with stakeholders to amend any inaccuracies. You'll ensure that work volumes progressing through Salesforce are kept up to date, and within customer service level agreements. You'll process Ironwork jobs through Dynamics and close liaising with our Alliance Partners on all jobs. What you'll need You're able to demonstrate excellent written and verbal communication skills which can be adapted to fit a range of situations and people. You'll demonstrate a strong customer focus and will be driven to provide the highest level of service you can. You'll be well organised and have a proven track record of time management skills. A strong degree of IT skills is essential, but we'll provide training on system specifics. You'll have a commitment to continual learning and development of new skills. Looking out for you While the work we do is important, we know it's not the only thing that matters. That's why we make sure you have everything you need to find a good work-life balance. You'll get plenty of time to recharge with 38 days of holiday every year pro rata (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community. When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working. For your future, there's our pension (the 'know-what-you'll-get-when-you-retire' kind), as well as life assurance. As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash - handy rewards that can save you money on holidays, bills, and shopping. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.