What you’ll be doing:
Fraud & Payment
* Define the objectives and requirements of new fraud management systems based on fraud trends, business needs, and compliance
* Rule Management - fraud detection aligning rules with evolving fraud patterns
* Ensure system is user friendly and meets the needs of Fraud analysts, flexing change for consumers while protecting the business
* Define and monitor key performance indicators (KPIs) to measure the system’s effectiveness in reducing fraud and operational costs
* Stringent GDPR, PCI, DSS processes in place, full documentation, training & reporting
* Real-Time Monitoring to quickly detect and respond to emerging threats
* Defend and own Chargeback cases ensuring these evolve within Fraud rules
* Support digital teams on payment propositions.
* Weekly/Monthly reporting based on payment activity and risks
* Support Financial reconciliation alignment
Compliance
* Ensure adherence to laws, regulations, and industry standards related to fraud prevention and data protection
* Guide a team of analysts, working closely with other departments, including Customer Service to build a unified fraud prevention approach.
Relationship & Stakeholder Management
* Establish and maintain strong relationships with all third party operational, technical and business stakeholders
* Responsible for finding solutions
* Confident communicator working closely with wider Digital, Distribution, IT and Financial teams to align on data / reconciliation
What you’ll bring
* Experience with Fraud detection tools and technologies
* Ability to analyse patterns and anomalies
* Understanding of digital threats and system architecture
* Experience of GDPR, PCI_DSS for compliance
* Ability to assess risk with preventive measures
* Advanced critical thinking to handle complex fraud scenarios and propose effective solutions.
* Experience in creating and analysing KPIs
* Strong communication and collaboration skills, confident in working with colleagues at all levels to present findings and strategies effectively to both technical and non-technical audiences, including executive leadership.
* Process-driven with an understanding of governance, control, and digital business operations
Perks & Benefits
We offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous holiday allowance, product discounts, sample sales, enhanced family-friendly policies, healthcare support, gym and fitness discounts, cycle to work scheme and electric car scheme.
You can find full details of our benefits and perks on our UK Benefits page.
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