Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn Group is a place where you can build a career, you’re proud of.
About the Role:
As a Groups, Reservations & Events Manager, you’ll play a pivotal role in the success of our meetings and events business by leading the conference team to optimise diary management, drive revenue, and ensure seamless delivery of our sales strategy. Through your leadership and strategic oversight, you’ll help deliver memorable experiences, strengthen commercial performance, and elevate guest satisfaction.
This is a hands-on role that involves being on your feet, so you’ll bring a positive attitude and the stamina to support our fast-paced environment.
About You:
You will thrive at Cairn Group because you are:
1. Lead the Commercial Office team to consistently deliver outstanding guest service, aligned with our venue standards and values.
2. Take ownership of the conference diary, ensuring accurate bookings, optimal space utilisation, and seamless coordination across the team.
3. Safeguard data integrity across all sales, CRM, and booking platforms to enable accurate forecasting and performance tracking.
4. Champion the conversion of showrounds by training and empowering the team to deliver inspiring, on-brand experiences that exceed expectations.
5. Support continuous improvement through regular audits, test calls, and hands-on training to ensure best practice in enquiry handling and diary management.
6. Oversee the effective operation of the groups and reservations systems, ensuring all processes are followed and standards maintained.
7. Manage and grow key account relationships while identifying and converting new revenue opportunities within the conference and events market.
8. Provide strong leadership for the day-to-day operations of the Commercial Office, mentoring your team and leading on HR-related matters where required.
9. Represent the team with confidence and clarity in all communications, particularly when under pressure or during service recovery.
10. Produce timely and accurate reports that support business reviews, revenue planning, and commercial decision-making.
11. Maintain responsibility for departmental payroll, people processes, and compliance with internal procedures.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.
Benefits:
12. Get Paid in Real-Time or build savings with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, build savings and get expert financial tips—all in real-time.
13. Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break.
14. Delicious Discounts: Indulge a little with discounts off food and drinks across our hotels, bars and restaurants.
15. Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
16. Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out.
17. Rise with Us: From apprenticeships to leadership programmes, we support you to grow and reach your career goals.
18. Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
19. Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
20. Recommend a Friend: Bring great people into the team and earn a bonus when they join!
21. 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
22. Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.
23. Pension Scheme: Plan for your future with your pension plan, designed to help you build long-term security.
24. Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!