Job advert
36 Hours per week, 52.14 weeks per year, Fixed term until 31 October, .5% shift allowance
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds
An exciting opportunity has arisen for a Team Manager in the Customer and Community Services team. You will be responsible for the operational management of a number of services:
1. Community Centres
2. Customer Information Service (CIS – the council’s face to face enquiry service)
3. Leisure Facilities (at Fauldhouse Partnership Centre)
4. Libraries
5. Payment Offices
6. Reception Points
You will also be responsible for managing, supporting and providing leadership to a group of staff comprising of: Service Support Officers, Customer and Facilities Assistants, Customer Service Officers and Customer Service Assistants. As well as dealing with all the related HR, training and support requirements, you will also ensure your team provide customers with first class customer service and that due processes are followed.
You will have a responsibility for building compliance and health and safety management within a number of council owned buildings.
You will provide regular and ongoing support to the volunteer led Management Committees (who help to run our Community Centres and Village Halls).
You will attend and/or chair meetings on a regular basis and will be required to create and maintain effective relationships and partnerships.
You will be expected to play a significant role in identifying areas for improvement and developing the service and will create action plans and procedures to ensure objectives are met and that customers receive the appropriate responses.
You will ensure our customer facing service points and buildings provide a welcoming and professional environment to customers and visitors.
You will be IT literate and will be required to work with a number of systems and databases and will be well versed in using Microsoft applications (Outlook, Word, Excel).
We require someone with excellent leadership qualities, well developed communication and listening skills, someone who is diligent, empathetic, pays attention to detail and is solutions focussed. You will be expected to learn how each element of the service operates and support your team with their day to day tasks.
You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan.
You will be required to demonstrate that you can work within a busy and changing environment, remain calm under pressure and that you can respond to the needs of customers, your staff and colleagues in a helpful and proactive way.
You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners.
Most of all, you should enjoy working with people and with the public.
This role requires you to attend meetings and/or events in the evening or at weekends and a 7.5% shift allowance is attached to this post.
You will have a main base and neighbourhood but may be required to undertake duties at other locations within West Lothian.
Please refer to the job description for additional information