Job Description
Role Objectives:
This role as Everyday Banking Senior Administrator sits within our Banking and Trade Delivery Team. The role involves meeting our everyday commercial clients' needs through various communication channels including email and telephony. The typical requests handled include:
* Balance Enquiries
* Transactional Enquiries
* Currency Requests
* Encashment Requests
* Charge Card Enquiries
* Complex Relationship Manager needs
* Secondary account / lending requests
Our Banking and Trade team is client-facing, managing inbound and outbound communications from clients and internal stakeholders. We operate multiple client-facing email mailboxes. Clear communication skills are essential for this role.
Skills & Competencies
* Excellent Communication Skills
* Active Problem-Solving Ability
* Attention to Detail
* Growth Mindset
Application Process: CV review followed by a Microsoft Teams interview with the Line Manager.
We are committed to inclusivity and diversity, striving to reflect modern society within our organization. We welcome applications from under-represented groups and are disability confident. Please inform us if you require reasonable adjustments during the recruitment process.
If you do not receive a response within 48 hours of applying, please assume you have not been shortlisted.
Pontoon/Adecco is an employment consultancy dedicated to fostering an inclusive workplace where all talents and skills are valued. We are an Equal Opportunities Employer.
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