Hybrid Working
Fareham, Hampshire
We're looking for a driven Junior Application Support Engineer to join my client and help deliver exceptional support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions-this could be the role for you.
What You'll Be Doing
Providing technical support and resolving application issues within agreed SLAs
Troubleshooting and managing client tickets from start to resolution
Working closely with stakeholders, analysts, and developers
Communicating clearly with clients and delivering excellent customer service
Gathering requirements for system changes (RFCs) and supporting their delivery
Testing, documenting, and supporting application updates
Assisting with debugging and implementing improvements (training provided)
Contributing to team development and continuous improvement initiatives
Skills Required
Essential:
Helpdesk or application/software support experience
Problem-solving and analytical skills
Excellent communication (technical non-technical)
High attention to detail and organisation
Self-motivated with a willingness to learn
Highly Desirable:
Knowledge of Agile, DevOps, and software lifecycle
Understanding of APIs
Experience with tools like Postman or XMLSpy
Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
Familiarity with Visual Studio, Azure DevOps, Git
If you have the skills and ambition required and want to join and company that can offer career progression opportunities then please send your CV to (url removed)
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.