Overview
We’re recruiting for a Concierge to join us at our development, London City Island & Goodluck Hope.
London City Island & Goodluck Hope is a riverside neighbourhood comprising 2,500 homes located directly on the River Thames at the historic Leamouth Peninsula.
Location: E14, Canning Town
Hours: 07:00am – 19:00pm or 19:00pm – 07:00am
Shift Pattern: 4 on – 4 off (rota basis, working 4 days, 4 off, 4 nights, 4 off)
Salary per hour: £13.26
Contract: 42 hpw / permanent
Responsibilities
* To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
* To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
* To ensure that all requests & enquiries to the Concierge Department (in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
* Meeting and Greeting all residents, guests and clients, demonstrating stand-to-greet service.
* Ensure the smooth running of the communication systems within the Estate (telephone, radio’s, internal intercom system, etc.).
* Ensure only authorised persons are given access to areas.
* Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
* Aid the security of the estate by communicating regularly with them and informing them of any concerning matters reported to concierge.
* Liaising with cleaning staff regarding reports of housekeeping standards throughout the communal parts of the development.
* Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
* Issuing of keys only to the correct personnel / residents, checking appropriate authorisation & disclaimers are in place.
* Responding to resident enquiries by the b. Life system, ensuring time constraints are met for open tickets.
* Pro-actively dealing with and reporting maintenance and cleaning problems identified within the estate.
* Maintain a safe environment for all people in the estate at all times.
* Secure handling of people’s data, ensuring the PC is locked when not in use or nearby, and comply with GDPR.
Please note: a full job description will be provided once shortlisted for the role.
Qualifications & Skills
* Polite and confident with a great deal of patience.
* Ability to multi-task and time-manage.
What now?
Very simply - Apply!
Do not hesitate to apply online today or send across your CV directly into our email inbox. Our inbox is monitored hourly, and we will aim to respond back to you within 24 hours via this platform. All questions with regards to the role are welcome!
Email Address: talent@ballymoream.com
*Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
*Ballymore operate as an equal opportunities' employer.
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