Reception Manager - Thesleff Group Our Reception Manager will oversee the reception team and direct the team in their duties and responsibilities. You will play a pivotal role in achieving strategic departmental goals, especially in the area of guest satisfaction. If you are a guest care guru with a can-do attitude, bags of personality and a passion for hospitality and looking to take the next step in your career, we invite you to apply for this exciting opportunity. Join our award-winning team and contribute to the creation of an exceptional hospitality group. About Us Thesleff Group is an innovative and expanding hospitality group, operating a portfolio of high-end venues, including Los Mochis, Sale e Pepe, Viajante87, Juno Omakase, Luna Omakase, and more exciting locations launching soon. Our venues are known for exceptional culinary experiences, best-in-class service, and innovative concepts, and we are committed to delivering excellence at every level of the business. Key Responsibilities: Manages daily reception shift operations and ensures compliance with all restaurant policies, standards and procedures. Provide the leadership, vision and direction to bring together and prioritise the departmental goals in an efficient and effective way. Drive innovation and continuous improvement, striving for excellence in every member and guest interaction. An enthusiastic and proactive person who is happy and confident working in all areas of the front of house. A hands-on, natural leader who can recruit, train and develop the reception team. Able to work with integrity, excellent attention to detail and strong communication skills. Maximise covers and seating allocations. Smooth door to table and way-out operations between floor and host team. Select, train, evaluate, lead, motivate, coach, and discipline reception team members. Benefits include: Private medical insurance. Paid sick leave. Study support scheme. Free meals while on duty. 50% off when visiting the restaurant with family & friends. People-focused culture. Further career development and growth as the restaurant group expands. Requirements/skills: Proven experience as an Assistant Reception Manager or similar role, preferably in a high-volume, upscale dining establishment. Exceptional customer service skills and a genuine passion for providing an outstanding dining experience. Strong organisational and time management skills, with the ability to multitask and prioritise effectively. Strong problem-solving and decision-making abilities, with a proactive and hands-on approach to resolving issues. Thesleff Group is an equal-opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.