Location: Chalfont St Giles Job Type: Contract Industry: Enterprise Applications Job reference: BBBH430834_1770378349 Posted: 7 days ago
Customer Service Coordinator
£13.30 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles
Responsibilities:
1. Customer & Field Engineer CoordinationServe as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.Handle escalations and ensure timely, customer-focused resolutions.
2. Operational Support & Logistics Support internal teams with tools, parts and transport logisticsResolve courier and supply chain issues to maintain service continuityCollaborate with global logistics and planning teams to optimise service delivery
3. Contract & Billing Execution Administer service contracts and manage non-contract service activitiesEnsure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboardingManage purchase orders, payables and dispute resolution in alignment with compliance standards
4. Cross-Functional CollaborationPartner with legal, tax and compliance teams to ensure regulatory alignmentContribute to continuous improvement initiatives, ERP system enhancements and data integrity effortsSupport transformation projects that enhance operational efficiency and customer satisfaction
Qualifications & Requirements:
5. Experience in a high-volume, customer-centric environment.
6. Background in service coordination, logistics, billing, or contract administration.
7. Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
8. Strong communication, organizational, and analytical skills.
9. Proactive problem-solver with a continuous improvement mindset.
10. Strong stakeholder engagement and relationship-building capabilities.
11. Ability to adapt in a dynamic, regulated environment.
12. Experience in healthcare, med tech, or other regulated industries is advantageous.