OVERALL OBJECTIVES:
* Ensure all customers receive person-focused support and care promoting health and well-being.
* Lead by example in delivering support and care that upholds quality, respect, dignity, independence, and choice for every customer.
About The Role
MAIN DUTIES:
Delivering the Vision
* Lead by example to ensure equality, dignity, and respect for all customers and employees.
* Handle face-to-face and telephone inquiries efficiently, professionally, and with friendliness.
Quality Management
* Demonstrate pride in the job and organization.
* Maintain a professional appearance according to uniform standards.
* Deliver support and care in accordance with individual support plans and the Quality Management System, following training and instructions from the Outreach Manager.
* Work in a clean and tidy manner to minimize intrusion in customers' homes.
* Ensure health and safety for self and customers through best practices and Westward Care Health and Safety guidelines.
* Complete all paperwork accurately and within agreed timeframes.
Being Part of the Team
* Collaborate effectively with team members to deliver care and ensure smooth operation of the At Home Service.
* Share knowledge, skills, and information to enhance customer experience.
* Participate in training and development to meet mandatory requirements and identified needs.
Communication
* Provide timely information and feedback on activities to the Outreach Manager at agreed intervals and formats.
* Use various communication methods to meet customer needs and build positive relationships.
* Maintain confidentiality as required.
* Participate in team and individual meetings with Line Manager as necessary.
Customer Service
* Deliver support and care that encourages independence and enables customers to retain dignity, respect, and choice.
* Support customers in identifying and participating in social and leisure activities they enjoy.
* Lead by example in support and care, proactively addressing issues to satisfactory resolution.
* Identify opportunities for continuous improvement in customer service and new services, communicating ideas to the Outreach Manager.
* Create an outstanding first impression for customers.
* Foster an ethos anticipating customer needs and prioritizing customer satisfaction.
* Treat customers' homes and possessions with respect, behaving professionally and friendly while respecting privacy and individuality.
Profitability and Growth
* Manage resources effectively to minimize waste and deliver high-quality care.
* Communicate opportunities for efficiency and effectiveness in own role and as a team.
* Promote Westward Care Ltd's services and facilities effectively.
ADDITIONAL INFORMATION:
* Expected to work to cover sickness and holidays.
* Required to work unsocial hours, including nights, weekends, and Bank Holidays as needed.
* Service operates 24/7, requiring flexibility to meet service needs.
* Job description subject to review and changes in consultation with the post holder.
Level of DBS disclosure required: Enhanced
Required Criteria
* Previous experience working as a support worker
Ability to work as part of a team and with own initiative
Skills Needed
About The Company
Passionate about making a difference
Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It's our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we're always learning new ways of meeting the changing needs of older people.
Company Culture
Quality. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence.
Respect. We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives.
Integrity. We take pride in our openness and honesty, keeping the promises we make to our residents and to each other – building confidence and trust.
Service. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families.
Company Benefits
Employee development programs, Free parking, Referral bonus, Employee of the Month
Salary
£12.43 per hour