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This job is with Ingeus, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
As the primary clerical support resource for internal and external customers, the Business Administrator will undertake time critical administration tasks to support the progression of claimant referrals through the Personal Independence Payment (PIP)/ Workplace Capability Assessment (WCA) and Specialist Benefits (SB) assessment process, contributing to the achievement of volume, quality and service target performance levels. This role is based at Colindale with some home working,
Essential Criteria
* Previous experience in an administration / clerical support role.
* Previous experience in customer service.
* Strong customer service skills.
* Excellent written and verbal communication skills.
* Good interpersonal skills.
* Analytical and problem-solving skills.
* IT literacy including the ability to type/ data input accurately, and at speed.
* Previous experience using CRM databases.
* Organised and able to manage time productively.
* Flexible and able to adapt and respond well to change.
Desirable Criteria
* Experience using Power BI.
* Experience of using contact centre technologies.
* Customer Service Qualification.
Salary: Up to £27007.5 per annum + + competitive benefits package
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Government Administration
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