Job Description
Business Officer 8428 | Fixed term contract until 31 March 2026 | £24,790 to £25,183 per annum (Scale D) | 37 hours per week | County Hall, Norwich
Norfolk County Council invites you to be part of our dynamic Deprivation of Liberty Safeguards (DoLS) Team. We’re seeking a Temporary Business Officer to play a vital role in triaging calls to the wider team, processing and completing DoLS application and authorisations.
Business Support is an essential and pivotal part of our team. The DoLS Team works closely with care homes and hospitals, members of the public and advocacy organisations; and other Norfolk County Council colleagues. The team are responsible for assessing individuals who lack capacity to consent to their care arrangements.
The BO will assist with processing new referrals into the team and complete the administration process and completion of new applications in a timely manner. Your main tasks will involve working with our other BO, the Team’s Assistant Practitioner and the SBO. You will be responsible for answering and signposting calls, processing referrals, contacting care homes and monitoring inboxes. You will be a team player with a working knowledge of using Teams, Excel, data entry and Microsoft outlook. Multitasking is essential. You must be flexible and adaptive to new ways of working, have a positive attitude and respect for sensitive data.
This is an exciting time to join the DoLS Team as we continue to develop the service and provide an opportunity to learn new skills within a supportive working environment. This is a hybrid working post, with a blend of remote and office based working, currently from County Hall. If you are a committed team player used to delivering and proactive as well as positive and have a "can do" approach, then we would welcome your application.
For an informal discussion regarding this vacancy and job share arrangements please contact Deborah Parish on 01603 217603 or Daryl Nobbs on 01603 989951.
Interviews are scheduled to take place w/c 14th July.
These are some benefits you can enjoy by working for Norfolk County Council:
* Competitive salary
* Generous holiday entitlement
* Health and Wellbeing services including fast-track physiotherapy and a free counselling service
* Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
* Financial benefits such as:
* ‘ Norfolk Rewards’ our employee discounts programme which helps yousave money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
* A Blue Light card for Fire Service and Social Care Workers
* Relocation expenses (where applicable)
* An advance of your expenses if you travel for work
* Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
* Tax efficient ways of getting extra pension and new bikes
* Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
* A payment if you refer someone you know to a hard to fill job
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 30 June 2025 at 23:59
All other applicants closing date: 7 July 2025 at 23:59 #J-18808-Ljbffr