Job Description | Head of Marketing Communications
About Koodoo
We are specialists in healthcare marketing with the passion and expertise to help our customers achieve extraordinary outcomes. We work with some of the world’s biggest medical device and pharmaceutical companies across multiple therapy areas and aim to become a valued extension of their teams. We have offices in Kingston-upon-Thames and Chicago; however, we have team members located throughout the UK and in Belgium, Ireland, US and Canada, supporting our global reach.
About the role
As we develop and grow our business, we are excited to be expanding our team to maintain the quality of work and services on which we pride ourselves. We are looking to hire a full time Head of Marketing Communications to support and lead our communications business – making it perfect for someone who has a growth mindset to learn and apply to new challenges. With responsibility for managing the communications team, you are accountable to deliver outstanding customer service – managing client multichannel projects from brochures and digital sales aids to communications strategies, video testimonials and everything in between.
What we are looking for
We want to attract people who are eager to join a rapidly growing company and be part of that growth journey. We have an inclusive and collaborative culture and work to bring out the best in each other. We are looking for someone who is ambitious, diligent and wants to get ‘stuck in’ – whether for everyday tasks or on specific projects. Using your experience from working at a communications agency, we expect you to apply your aptitude for learning to every situation - using your organisation and creative skills, a proactive can-do attitude and a strong sense of accountability as an essential part of our team.
Key responsibilities
* Lead, mentor and develop a high-performing team including Communications Directors, Graphic Designers, Marketing Managers, Digital Communications Lead and Marketing Executives.
* Manage and oversee third-party suppliers and freelancers, ensuring high-quality outputs, value for money, and full compliance with internal processes and brand standards.
* Own and drive the client experience across all communications touchpoints, ensuring retention of existing clients and securing new business opportunities.
* Develop and implement robust communications and marketing processes that enhance customer experience, including consistent reporting, effective budget management, and quality control.
* Take an active, hands-on role in the delivery of strategic and high-profile client projects – this is both a leadership and delivery role.
* Act as a key member of the senior leadership team, contributing to business strategy, planning, and performance.
* Be fully accountable for communications team performance, growth targets, quality standards, and client satisfaction.
* Drive integration of digital, creative, and strategic communications across all client workstreams.
* Identify and pursue new business opportunities, including supporting proposal development, pitch delivery, and strategic relationship-building.
* Monitor industry trends and competitor activity to inform agency positioning and service evolution.
* Champion a culture of continuous improvement, innovation, collaboration, and excellence within the communications team and Koodoo as a whole.
About you
* Minimum of 10 years’ experience of working in a communications agency
* Proactive, energetic and able to work both independently and within a team
* Balance of creative and analytical skills
* A strong leader and communicator – written and oral
* Able to form constructive relationships with a diversity of people, both internally and externally
* Strong attention to detail and committed to delivering accurate work on time
* Growth mindset and able to learn quickly
The important details
* Competitive salary plus discretionary bonus.
* 25 days holiday (33 days holiday including bank holidays
* Company pension contributions
* Hybrid position with a minimum expectation of 2 days per week onsite at our UK office
* Employee benefits scheme – includes option for private medical cover, group life assurance, healthcare cash plan
To apply, please submit your application directly via this ad or contact opportunities@koodoohealth.com for more information.