Job Summary
We are seeking an experienced Team Leader to oversee and optimize our online retail operations on Amazon and eBay. The ideal candidate will manage a team of listing specialists, customer service reps, and inventory coordinators to ensure smooth operations, maximize sales, and maintain high seller performance metrics.
Key Responsibilities
Team Management:
Lead, train, and motivate a team handling product listings, order processing, and customer service.
Assign tasks, monitor performance, and provide feedback to improve efficiency.
Sales & Listings Optimization
Ensure accurate, SEO-optimized product listings with compelling titles, descriptions, and images.
Monitor competitor pricing and adjust strategies to boost visibility and conversions.
Inventory & Order Fulfillment
Coordinate with suppliers and logistics partners to maintain stock levels and prevent overselling.
Oversee order processing, shipping, and returns to meet platform SLAs.
Customer Service & Feedback Management
Resolve customer inquiries and disputes promptly to maintain high seller ratings.
Implement strategies to improve positive feedback and reduce negative reviews.
Performance Monitoring & Reporting
Track KPIs (sales, conversion rates, feedback scores) and generate reports for management.
Identify trends and recommend improvements to enhance profitability.
Requirements
3+ years of experience in Amazon & eBay marketplace management.
Strong Leadership Skills With Experience Managing Remote/on-site Teams.
Proficiency in Seller Central, eBay Seller Hub, and inventory tools (e.g., Helium 10, Keepa).
Excellent communication, problem-solving, and analytical skills.
Knowledge of e-commerce trends, PPC advertising, and Amazon FBA/eBay Fulfillment.
Preferred Qualifications
Certification in Amazon Seller or eBay Marketplace.
Experience with multichannel retail software (e.g., ChannelAdvisor, Sellbrite).
Benefits
Competitive salary + performance bonuses.
Flexible work environment.
Career growth opportunities in e-commerce. #J-18808-Ljbffr