Job title: Business Change Analyst
Division: Enforcement and Market Oversight (EMO)
Department: Business Directed Change, Regulatory Case Management System
1. Salary: National (Edinburgh and Leeds) ranging from £52,400 to £61,800 and London £57,700 to £68,000 per annum (Salary offered will be based on skills and experience)
2. This role is graded as: Senior Associate, Regulatory
3. Your recruitment contact is Shafika via k. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.
The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.
The Regulatory Excellence programme is enhancing our frameworks and capabilities by updating our supervision model and creating a unified approach across the entire frontline. This initiative aims to empower our frontline colleagues to become smarter regulators. Our objective is to develop a more intelligent, integrated, and proportionate regulatory approach that can adapt quickly to changing market demands.
Regulatory Excellence is a Directorate with two departments and for the purposes of reporting lines, sits within the EMO division. This role sits in the Regulatory Case Management Service (RCMS) department, our goal is to create a single, easy-to-use case management service that will streamline case management processes, ensuring efficiency, accuracy, and compliance in every task. This role plays a central part ensuing that changes coming out of the RMCS department are successfully implemented and adopted across the organisation.
Role responsibilities:
4. Manage stakeholder engagement to assess and clearly articulate the business impact of case management improvements, and enable smarter decisions that enhance operational efficiency and service quality
5. Manage the rollout, prioritisation, and scheduling of operational changes across casework activities, ensuring a seamless transition that minimises disruption and maximises user experience
6. Facilitate dynamic workshops to define the scope of change and secure stakeholder buy-in, creating a collaborative environment that accelerates implementation
7. Collaborate with central change management teams to deliver a coordinated approach that aligns all initiatives, reducing duplication and increasing organisational impact
8. Coordinate adoption of business change initiatives by partnering with local operational support teams to design and deliver engaging interventions—communications, training, and local change agents—that empower end-users and ensure smooth transitions
9. Oversee prioritisation and scheduling of casework-related changes with a holistic view, minimising disruption while maximising value for end-users and the organisation
10. Collaborating with the wider Regulatory Excellence change and communications team and the RCMS Leadership to promote the benefits of the changes we will be delivering.
Skills required:
Minimum:
11. Prior experience of managing change management/implementation activity - planning, prioritising and embedding the delivering of organisational change involving people and processes
12. Demonstrable experience delivering operational change into case management or other high volume transaction operations
13. Prior experience of stakeholder management with a diverse range of stakeholders, overcoming concerns about change and demonstrating the ability to gain trust and understand the issues that matter
Essential:
14. Demonstrated experience delivering results and making good judgements, including in high-stakes situations, in a mature Product-led organisation
15. Well-developed organisational skills with the ability to manage competing priorities and a challenging workload at times in an environment with tight deadlines and changing demands
16. Experience of identifying risks, developing mitigation actions and reaching agreement with stakeholders on the management of risks and issues, with the ability to interpret data and management information to communicate a clear story of its meaning
17. Non-technical experience of manging change in CRM systems from a business change perspective
18. Effective communication skills, including writing, development of visuals and delivering presentations and intellectually curious and experienced, with the ability to thrive in a changing environment
19. Good understanding of change management frameworks in the context of a delivery framework such as waterfall or agile
Benefits:
20. 25 days annual leave plus bank holidays
21. Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
22. Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
23. Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
24. 35 hours of paid volunteering annually
25. A flexible benefits scheme designed around your lifestyle
For a full list of our benefits, and our recruitment process as a whole visit our benefits page.
Our Values & Culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability Confident: Our Hiring Approach
We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.
Useful Information and Timeline
26. Job Advert Close Date: 18th February 2026
27. CV Review/Shortlist: 20th February 2026
28. Case Study Assessment: w/c 2nd March 2026
29. First Interview: w/c 9th March 2026
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.