Location: To be confirmed depending on location, SE1 8SD
Supported by an assistant manager, the post holder for this role will be responsible for leading and managing the teams who deliver the make ready service. They will oversee the delivery of effective, customer-focused, and time-critical services in support of front-line clinical service throughout their respective sector footprint. They will lead the operational delivery of Make Ready within their sector, making improvements, supporting staff, inputting to service redesign, and supporting the application of the Trust's values and behaviours in line with policy.
The post holder will work with supply chain colleagues within Strategic Assets and Property to ensure a fully integrated supply chain, including the use of CAMS (central asset management system) for asset tracking. They will be responsible for staff attendance, welfare, and behaviour, managing these in accordance with Trust policies and procedures, including the resolution framework.
Alongside colleagues, they will contribute to operational delivery when on duty, being accountable for Make Ready and supporting patient care delivery. They will provide full 24/7 management coverage, overseeing all Make Ready Hubs, managing supervisors, staffing levels, and ensuring Service Level Agreements are met in terms of performance and quality.
The post holder will promote and develop key customer relationships. They will develop plans to ensure operational vehicles are checked, cleaned, stocked, and correctly located at the start of shifts, identifying areas for practice improvement through reflection on action.
They will manage performance data, interpret it, and develop plans to address shortfalls. They will undertake internal audits, meet external audit requirements, and develop, review, and implement action plans as needed. Additionally, they will investigate complaints and incidents, manage Datix reporting, and ensure learning outcomes are achieved.
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